> For the complete documentation index, see [llms.txt](https://docs.ilert.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ilert.com/trust-center/compliance/gdpr.md).

# GDPR

ilert is subject to European data protection law as a German company and has implemented comprehensive measures to protect personal data.

## Data Processing Role

ilert acts as a **Data Processor** under Art. 28 GDPR when processing customer data. ilert acts as a Data Controller only in limited circumstances (billing, account management, fraud prevention, compliance with legal obligations).

## Data Processing Agreement

ilert provides a standard [Data Processing Agreement](/trust-center/legal/data-processing-agreement.md) compliant with Art. 28(3) and (4) GDPR, covering:

* Categories of data subjects and personal data processed
* Purpose and duration of processing
* Technical and organizational measures (Annex III — see [Security Controls](/trust-center/security/security-controls.md))
* Sub-processor management and notification procedures
* Data breach notification obligations
* Audit rights

## Data Protection Officer

ilert has appointed an external Data Protection Officer:

* **secjur GmbH**, Steinhöft 9, 20459 Hamburg
* Phone: +49 40 228 599 520
* Email: <dsb@secjur.com>

## Data Subject Rights

ilert supports customers in fulfilling data subject requests including access (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20), and objection (Art. 21).

## Data Location

ilert stores customer data in AWS data centers in the EU. Some sub-processors process data outside the EU, for example in the United States; the [sub-processor list](/trust-center/legal/subprocessors.md) gives each one's location and transfer mechanism. See [Data Hosting & Residency](/trust-center/infrastructure/data-hosting-and-residency.md) for details.

## Data Breach Notification

In the event of a personal data breach, ilert notifies affected customers without undue delay and assists in fulfilling obligations under Articles 33 and 34 GDPR.

## Data Deletion

See [Security Controls — Deletion of Customer Data](/trust-center/security/security-controls.md#deletion-of-customer-data) for retention and deletion timelines.

## Sub-processor Management

See [Sub-processor List](/trust-center/legal/subprocessors.md). Customers receive 30 days' prior written notice of any new or replacement sub-processor, with the right to object.

## Privacy Policies

* [Privacy Policy — Website](/trust-center/legal/privacy-policy-website.md)
* [Privacy Policy — ilert Platform](/trust-center/legal/privacy-policy-platform.md)


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