# Data Hosting & Residency

## AWS Regions

| Region           | Location           | Role              |
| ---------------- | ------------------ | ----------------- |
| **eu-central-1** | Frankfurt, Germany | Active region     |
| **eu-north-1**   | Stockholm, Sweden  | Active region     |
| **eu-west-1**    | Dublin, Ireland    | Disaster recovery |

Frankfurt and Stockholm operate in an active/active configuration with automatic data replication. If one region experiences a disruption, traffic fails over to the other. Dublin serves as an additional disaster recovery region.

## Data Residency

* All customer data is stored and processed within the EU
* No customer data is transferred to non-EU jurisdictions without appropriate safeguards (Standard Contractual Clauses, EU-U.S. Data Privacy Framework)
* Migration to alternative European providers is possible within 6–8 weeks if legally required

## Data Center Certifications

ilert's infrastructure runs on AWS data centers holding ISO/IEC 27001, SOC 1/2/3, and PCI DSS Level 1 certifications. Full list at [AWS Compliance Programs](https://aws.amazon.com/compliance/programs/).

## Backup Infrastructure

* Daily backups stored in separate EU locations
* AES-256 encryption on all backup data
* 30+ days retention
* Integrity and restoration tests every 90 days
* Backups are managed by ilert's operations team; customers can export data via API

## Additional Services

ilert uses Google Cloud Platform for specific data warehousing functions, with processing locations in Belgium, Finland, Frankfurt, Netherlands, and Warsaw — all within the EU.

For the complete list of providers, see [Sub-processors](https://docs.ilert.com/trust-center/legal/subprocessors).


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ilert.com/trust-center/infrastructure/data-hosting-and-residency.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.