> For the complete documentation index, see [llms.txt](https://docs.ilert.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ilert.com/~/changes/vPSzQFfkdJCVWGT5AL1m/call-routing/getting-started-with-call-routing.md).

# Getting started with call routing

Reach the right on-call responder immediately by calling a phone number

## **What is Call Routing?**

Call routing is an add-on in ilert, designed to ensure incoming phone calls and voicemails are efficiently directed to the appropriate on-call responder. Calls are routed via ilert's intricate on-call schedules and escalation policies. With call routing, you are assigned a static, dedicated phone number (either local or toll-free, subject to availability). This number then intelligently and dynamically routes calls or voicemails to the current on-call responder in ilert.

## Prerequisites

To access and utilize call routing, you must be on the Professional plan or a higher tier. Once you have purchased the call routing add-on, contact ilert support at <support@ilert.com> to activate a phone number in your account.

## Phone number availability

We offer local phone numbers around the world. Please click on a continent below to see  supported countries. For countries not listed below, please reach out to <support@ilert.com> to ask for availability.

<details>

<summary><strong>North America</strong></summary>

* United States
* Canada
* Barbados
* Dominican Republic
* El Salvador
* Jamaica
* Mexico
* Panama
* Puerto Rico

</details>

<details>

<summary>South America</summary>

* Argentina
* Chile
* Colombia
* Ecuador
* Grenada
* Brazil

</details>

<details>

<summary>Europe</summary>

* Austria
* Belgium
* Bosnia and Herzegovina
* Bulgaria
* Croatia
* Cyprus
* Czech Republic&#x20;
* Estonia
* France
* Germany
* Greece
* Hungary
* Ireland
* Italy
* Romania
* Slovenia
* Spain
* Switzerland
* Sweden
* United Kingdom
* Denmark
* Finland
* Netherlands
* Norway
* Poland

</details>

<details>

<summary>Asia</summary>

* Indonesia
* Israel
* Japan
* Macau
* Philippines
* Thailand

</details>

<details>

<summary>Oceania</summary>

* Australia
* New Zealand

</details>

<details>

<summary><strong>Africa &#x26; Middle East</strong></summary>

* Benin
* Ghana
* Kenya
* Mali
* Mauritius
* South Africa
* Sudan
* Tunisia
* Uganda

</details>

{% hint style="info" %}
**Phone number availability is subject to regulation**

Due to country-specific regulations, phone number provisioning may require identity documentation and location validation. Contact <support@ilert.com> to check availability in your desired locality.
{% endhint %}

## Viewing provisioned phone numbers

Once a call routing number was provisioned from ilert support, you'll find your call routing numbers in the navigation bar at the top under **Call routing** -> **Phone numbers**.

<figure><img src="https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2FVR7kbvcJ6QVELltVvUCY%2FScreenshot%202024-07-08%20at%2012.42.08.png?alt=media&amp;token=cadf064d-92b2-4ea2-90d2-357910d9682e" alt=""><figcaption></figcaption></figure>

Additionally, you can check if your number is in use and see which call flow it's in.

Next, create a call flow to configure your routing and assign a number to the call flow.

{% content-ref url="/pages/ghZbhBDy70TiAf9lgQhm" %}
[Routing calls using call flows](/~/changes/vPSzQFfkdJCVWGT5AL1m/call-routing/call-routing-2.0-beta.md)
{% endcontent-ref %}


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