Getting started with call routing
Reach the right on-call responder immediately by calling a phone number
What is Call Routing?
Call routing is an add-on in ilert, designed to ensure incoming phone calls and voicemails are efficiently directed to the appropriate on-call responder. Calls are routed via ilert's intricate on-call schedules and escalation policies. With call routing, you are assigned a static, dedicated phone number (either local or toll-free, subject to availability). This number then intelligently and dynamically routes calls or voicemails to the current on-call responder in ilert.
Prerequisites
To access and utilize call routing, you must be on the Professional plan or a higher tier. Once you have purchased the call routing add-on, contact ilert support at [email protected] to activate a phone number in your account.
Phone number availability
We offer local phone numbers around the world. Please click on a continent below to see supported countries. For countries not listed below, please reach out to [email protected] to ask for availability.
Europe
Austria
Belgium
Bosnia and Herzegovina
Bulgaria
Croatia
Cyprus
Czech Republic
Estonia
France
Germany
Greece
Hungary
Ireland
Italy
Romania
Slovenia
Spain
Switzerland
Sweden
United Kingdom
Denmark
Finland
Netherlands
Norway
Poland
Phone number availability is subject to regulation
Due to country-specific regulations, phone number provisioning may require identity documentation and location validation. Contact [email protected] to check availability in your desired locality.
Viewing provisioned phone numbers
Once a call routing number was provisioned from ilert support, you'll find your call routing numbers in the navigation bar at the top under Call routing -> Phone numbers.
Additionally, you can check if your number is in use and see which call flow it's in.
Next, create a call flow to configure your routing and assign a number to the call flow.
Routing calls using call flowsLast updated
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