Getting started

ilert's incident comms product is a suite of capabilities to effectively communicate incidents to stakeholders and external users.

What is incident communication?

Incident communication is the process of informing users that a service is experiencing issues in a way that will likely impact the user experience.

Why use ilert's incident comms features?

• Spend less time on manual incident communication and focus on resolving incidents.

• Build trust with your customers by keeping your users in the loop during an incident

• Reduce incoming support requests during incidents

The basics

• Incidents are the main way to communicate with your users when you are experiencing user impacting issues with the services you provide to them.

• Services model business capabilities to which subscribers can subscribe to receive updates about incidents. Any user in ilert can subscribe to incidents, services and status pages.

• Status pages are one way to help you inform users about outages and maintenances of one or more service.

• Metrics: Use metrics in status pages to showcase how well your services are performing. You can submit your own metrics data or import metrics from your existing tools (e.g. Datadog).