FAQ

What is iLert?

iLert is a software for alerting, on-call management and uptime monitoring and helps dev and ops teams to increase the uptime of critical services. Core features of iLert include

  • Reliable alerting via voice, SMS, push notifications, Slack and more and frictionless acknowledgement, allowing you acknowledge an incident on the same channel where you reveived the alert (e.g. by replying to an SMS).

  • On-call management & escalations: easily manage on-call duty with on-call schedules and automatic escalations.

  • Uptime & performance monitoring: monitor your website, server, or API using various checks such as HTTP, ICMP ping or TCP.

  • Call routing: route incoming calls using on-call schedules and escalation policies to the right on-call person.

iLert integrates with monitoring, ticketing, chat, and collaboration tools.

Which monitoring tools does iLert support?

Please have a look at our integrations sections. If you're missing an integration, please contact us at support@ilert.com and we will make it available. Alternatively, you can use our email integration.

Which alerting channels does iLert support?

iLert supports bi-directional alerting via

  • SMS: iLert supports sending SMS alerts worldwide. For many countries, SMS alerts are sent from a local number. See here for details.

  • Phone calls: iLert supports international voice calls and converts the incident summary text into speech using text-to-speech technology.

  • Emails

  • Push notifications on iOS and Android

  • Chat tools such as Slack and Microsoft Teams

Do I need to have a phone line available in order to use iLert?

No. iLert is offered as a Software as a Service solution and has no specific hardware or software requirements. This means you do not need to have a phone line, server, or any other component in order to use iLert.

How can I send alerts to iLert when our email server or internet connection is down?

We offer several options to prepare for a situation like this:

  • Monitor your internet connection using our uptime monitoring feature

  • Create an SMS alert source in iLert and send alerts to iLert via SMS using a hardware SMS gateway

  • Create a heartbeat alert source in iLert to monitor the connectivity between your network and iLert.

How can I change the account owner?

The account owner can manage account level settings such as your subscription, billing address, and SSO. Only one user can be the account owner and only the account owner can change the account owner.

Once you change the account owner, you will be logged out immediately and cannot change the account settings.

To change the account owner, go to Account settings and click on the change account owner link.

How can I update the payment method?

To update the payment method, log in as the account owner and go to Account settings --> Subscription and click on Update next to your payment method and enter your new payment information.