FAQ
Last updated
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Last updated
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ilert is a software for alerting, on-call management and incident comms and helps dev and ops teams to increase the uptime of critical services. Core features of ilert include
Reliable alerting via voice, SMS, push notifications, Slack and more and frictionless acknowledgement, allowing you to acknowledge an alert on the same channel where you received the alert (e.g. by replying to an SMS).
On-call management & escalations: easily manage on-call duty with on-call schedules and automatic escalations.
Call routing: route incoming calls using on-call schedules and escalation policies to the right on-call person.
Incident comms & status pages: effectively communicate incidents to stakeholders and external users
Heartbeat monitoring: monitor connectivity between your infrastructure and ilert.
ilert integrates with monitoring, ticketing, chat and collaboration tools.
Please have a look at our sections. If you're missing an integration, please contact us at support@ilert.com and we will make it available. Alternatively, you can use our in the meantime.
ilert supports bi-directional alerting via
SMS: ilert supports sending SMS alerts worldwide. For many countries, SMS alerts are sent from a local number. See for details.
Phone calls: ilert supports international voice calls and converts the alert summary text into speech using text-to-speech technology.
Emails
Push notifications on iOS and Android
Telegram
Chat tools such as Slack and Microsoft Teams
No. ilert is offered as a Software as a Service solution and has no specific hardware or software requirements. This means you do not need to have a phone line, server, or any other component in order to use ilert.
We offer several options to prepare for a situation like this:
Create an SMS alert source in ilert and send alerts to ilert via SMS using a hardware SMS gateway
Monitor your internet connection using an external monitoring system and send alerts to ilert.
The account owner can manage account level settings such as your subscription, billing address, and SSO. Only one user can be the account owner and only the account owner can change the account owner.
To change the account owner, go to Account settings and click on the change account owner link.
To update the payment method, log in as the account owner and go to Account settings --> Subscription and click on Update next to your payment method and enter your new payment information.
The download your invoices, log in as the account owner and go to Account settings --> Invoices.
Create a in ilert to monitor the connectivity between your network and ilert.
