4me Integration

Create alerts in ilert based on problems or requests from 4me.

4me is a service management platform designed to streamline collaboration and workflow management across various departments and organizations. It focuses on providing seamless service integration and management capabilities, allowing businesses to handle IT, HR, and other service-related processes efficiently. Following the instructions below, you can connect 4me with ilert and automatically notify your team when a request or a problem is created within 4me.

In ilert: Create a 4me alert source

1. Go to Alert sources -> Alert sources and click Create new alert source.

   
2. Search for 4me in the search field, click the 4me tile, and then Next.

   
3. Give your alert source a name, optionally assign teams, and click Next.

4. Select an escalation policy by creating a new one or assigning an existing one.

   
5. Select your Alert grouping preference and click Continue setup. You may click Do not group alerts for now and change it later.

   
6. The next page shows additional settings, such as customer alert templates or notification priority. Click Finish setup for now.

7. On the final page, an API key and/or webhook URL will be generated. You will need it later.

In 4me: Create a an OAuth token

1. Click on the profile avatar -> My Profile.

1. Now click on Personal Access Tokens -> Generate new token.

1. Enter a name and click on Add record types....

1. Add Problem and Request.

2. Activate all checkboxes and click on Generate Token.

1. Copy the token.

In ilert: Finish 4me alert source setup

1. Select your previously created 4me alert source and click on 4me settings.

2. Enter the 4me account name and the previously created OAuth token into the associated fields.

1. Select the 4me region. The region can be found in the URL of your 4me instance.

In 4me: Create a webhook

1. Click on the hamburger menu on the top left corner -> settings icon.

1. In the searchbar enter: "webhook" and click on Webhooks in the search result.

1. Click on the "+" to create a new webhook.

1. Add following webhooks each event: problem.create, problem.update, request.create, request.update, automation_rule.

2. Enter a name, the Event type and your 4me alert source URL.

1. The webhook will then be verified.

1. After couple seconds the webhook should update with Last deilvery 200.

FAQ

Will alerts in ilert be resolved automatically?

Yes, make sure that webhooks for following events have been created: problem.update, request.update. As soon as the status of a problem or request is solved in 4me, the corresponding alert in ilert will be resolved.

Will alerts in ilert be accepted automatically?

Yes, make sure that webhooks for following events have been created: problem.update, request.update. As soon as the status of a problem or request is accepted in 4me, the corresponding alert in ilert will be accepted.