March 2025

New features and improvements

• Support hours now support exceptions (absolute date-time ranges) and holiday calendar imports

• The ROUTE_CALL call flow node, now skips agent confirmation if the target is no responder but an external phone number; this helps with connecting your call flows to third-party call hotlines. Note: number targets are an enterprise plan feature

• Alert report fetch times have been improved using a new approach to validating access permissions on large amount of entities

• We have introduced 4 new templates for alert source customization: alert key extraction and event type (3) condition matching (for now these are only active on types: API and EMAIL2)

• ITL now supports 2 new regex functions (this is helpful for less complex event payloads e.g. emails with subject and body text fields, to help extract specific information)

• We continue to improve default templates for alert source content customization

• We have introduced a new call option for the ROUTE_CALL call flow node: "simultaneous calling", you may use this to call all targets at once, instead of escalating through them

• Whatsapp notifications have been moved to a new infrastructure, making their delivery more stable (while still lying under the good will of Meta though ;) )

Integration updates

• We have reworked our email alert source (EMAIL2) to enable the same features that our API based event integrations provide, you may now use AI similarity grouping, content templating and other features like the event explorer. Old (EMAIL) alert sources will keep working as usual and may be updated through the old UI, new email alert sources will no longer show the "Advanced settings" menu tab, instead you can use the general templating mechanism to customize behaviour.

• New inbound integration Dash0

• New inbound integration Apica