> For the complete documentation index, see [llms.txt](https://docs.ilert.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ilert.com/~/changes/vPSzQFfkdJCVWGT5AL1m/call-routing/call-routing-legacy/routing-calls-based-on-support-hours.md).

# Routing calls based on support hours

ilert call routing numbers give you a lot of flexibility when it comes to calling the right agent at the right time.

When your basic configurations have been made, you may choose to route the incoming calls based on support hours.

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-MUTrXk3aR-y2hmy69ir%2F-MUUSYH-yWoiQwg4SiY4%2Fimage.png?alt=media\&token=7c3bbf4b-24a5-4905-aef3-78ced3345e0b)

After enabling the support hours routing option you can set support hours for each day of the week and select different routing targets for calls during and outside of those hours.

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-MUTrXk3aR-y2hmy69ir%2F-MUUTF3swoPDmh37oGnp%2Fimage.png?alt=media\&token=e7e8c202-6ff7-4307-b07d-d0578a2e59cf)

You may only select routing targets (escalation policies) which are added above in the **IVR menu**.

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-MUTrXk3aR-y2hmy69ir%2F-MUUTT57VAqShquKfwCR%2Fimage.png?alt=media\&token=9d9b1846-200e-4e62-8e1b-4e0e73ea11bb)

To be able to route to the voicemail as specific target, you will have to enable the voicemail in the settings below.

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-MUTrXk3aR-y2hmy69ir%2F-MUUToPeABN0qXsuHq9Y%2Fimage.png?alt=media\&token=90aaf727-9b75-48e8-9716-1789f0858d56)


---

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