Lookup who is on-call

Lookup who is on-call right from Slack using our /il-oncall Slash command.

Connect your Slack workspace with ilert first

Before you proceed, please make sure that a global admin has connected your Slack workspace with your ilert account (as described in our integration for Slack guide)

Overview

The /il-oncall Slash command lets you lookup who is on-call from any Slack channel. There are two ways to configure the on-call lookup feature in Slack:

1. Restrict lookup to Slack users with an ilert account: This mode doesn't require any additional configuration other than installing our Slack app (as described in the integration for Slack guide).

2. Allow any Slack user to lookup who is on-call: This method requires the creation of a dedicated Slack alert source in ilert and allows you to control the Slack channels where users will be able to lookup who is on-call. One way to use this feature is for example to configure the lookup for every team channel and letting any Slack user use the /il-oncall command to lookup the on-call responder for that team, without having to know the names of the escalation policy for that team.

Option 1: Restrict to Slack users with an ilert account

Once you have our Slack app installed in your Slack workspace, any Slack user with an ilert account can lookup the on-call responder for any escalation policy or alert source by invoking the the /il-oncall slash command.

The user's permissions in ilert will be taken into account. Therefore, they will only see alert sources and escalation policies to which they have access to.

Option 2: Allow any Slack user to lookup who is on-call

You can let any Slack user (even if they don't have an ilert account) lookup who is on-call from within a Slack channel. You need to create a dedicated Slack alert source in ilert in order to control where the lookup is available and which escalation policies should be used for the lookup.

1. Go to Alert sources --> Alert sources and click on Create new alert source

2. Select Slack as the alert source type, give it a name, e.g. Slack alerts from channel xyz, select an escalation policy and click on Create.

3. In the next screen, click on the Slack settings tab to configure

   • the Slack channels from where Slack users should be able lookup who is on-call

   • and the escalation policies that will be used for the lookup

   
4. Save your changes.

5. Now any Slack user in your workspace will be able to lookup who is on-call from the configured channels. The lookup will be limited to the pre-configured escalation policies. To lookup who is on-call, use the following the slash command in the configured Slack channel

/il-oncall

Check out our step-by-step tutorial on Youtube