# Escalation Policies
## GET /escalation-policies
> List escalation policies.
```json
{"openapi":"3.0.1","info":{"title":"ilert REST API","version":"v2.2026.5-r.3"},"tags":[{"name":"Escalation Policies"}],"servers":[{"url":"/api"}],"security":[{"apiKey":[]}],"components":{"securitySchemes":{"apiKey":{"type":"apiKey","description":"The Bearer API key of your user more info.","name":"Authorization","in":"header"}},"schemas":{"EscalationPolicy":{"required":["escalationRules","name"],"type":"object","properties":{"id":{"type":"integer","format":"int64"},"name":{"type":"string"},"escalationRules":{"type":"array","items":{"$ref":"#/components/schemas/EscalationRule"}},"teams":{"type":"array","items":{"$ref":"#/components/schemas/TeamRel"}},"repeating":{"type":"boolean","default":false},"frequency":{"maximum":9,"minimum":1,"type":"integer","format":"int32","default":1},"delayMin":{"maximum":15,"minimum":0,"type":"integer","format":"int32","default":0},"routingKey":{"type":"string","description":"optional"}}},"EscalationRule":{"required":["escalationTimeout"],"type":"object","properties":{"escalationTimeout":{"type":"integer"},"user":{"type":"object","properties":{"id":{"type":"number"}},"description":"This field (type: User) is deprecated, please use 'users' instead"},"schedule":{"type":"object","properties":{"id":{"type":"number"}},"description":"This field (type: Schedule) is deprecated, please use 'schedules' instead"},"team":{"type":"object","properties":{"id":{"type":"number"}},"description":"This field (type: Team) is deprecated, please use 'teams' instead"},"users":{"type":"array","items":{"$ref":"#/components/schemas/UserRel"}},"schedules":{"type":"array","items":{"$ref":"#/components/schemas/ScheduleRel"}},"teams":{"type":"array","items":{"$ref":"#/components/schemas/TeamRel"}}}},"UserRel":{"required":["id"],"type":"object","properties":{"id":{"type":"integer","format":"int64"},"firstName":{"type":"string"},"lastName":{"type":"string"}}},"ScheduleRel":{"type":"object","properties":{"id":{"type":"integer","format":"int64"},"name":{"type":"string"},"type":{"type":"string","enum":["STATIC","RECURRING"]}}},"TeamRel":{"type":"object","properties":{"id":{"type":"integer","format":"int64"},"name":{"type":"string"}}}}},"paths":{"/escalation-policies":{"get":{"tags":["Escalation Policies"],"summary":"List escalation policies.","parameters":[{"name":"start-index","in":"query","description":"an integer specifying the starting point (beginning with 0) when paging through a list of entities","schema":{"type":"integer","format":"int32","default":0}},{"name":"max-results","in":"query","description":"the maximum number of results when paging through a list of escalation policies.","schema":{"maximum":50,"type":"integer","format":"int32","default":50}}],"responses":{"200":{"description":"OK","content":{"application/json":{"schema":{"type":"array","items":{"$ref":"#/components/schemas/EscalationPolicy"}}}}}}}}}}
```
## POST /escalation-policies
> Create a new escalation policy.
```json
{"openapi":"3.0.1","info":{"title":"ilert REST API","version":"v2.2026.5-r.3"},"tags":[{"name":"Escalation Policies"}],"servers":[{"url":"/api"}],"security":[{"apiKey":[]}],"components":{"securitySchemes":{"apiKey":{"type":"apiKey","description":"The Bearer API key of your user more info.","name":"Authorization","in":"header"}},"schemas":{"EscalationPolicy":{"required":["escalationRules","name"],"type":"object","properties":{"id":{"type":"integer","format":"int64"},"name":{"type":"string"},"escalationRules":{"type":"array","items":{"$ref":"#/components/schemas/EscalationRule"}},"teams":{"type":"array","items":{"$ref":"#/components/schemas/TeamRel"}},"repeating":{"type":"boolean","default":false},"frequency":{"maximum":9,"minimum":1,"type":"integer","format":"int32","default":1},"delayMin":{"maximum":15,"minimum":0,"type":"integer","format":"int32","default":0},"routingKey":{"type":"string","description":"optional"}}},"EscalationRule":{"required":["escalationTimeout"],"type":"object","properties":{"escalationTimeout":{"type":"integer"},"user":{"type":"object","properties":{"id":{"type":"number"}},"description":"This field (type: User) is deprecated, please use 'users' instead"},"schedule":{"type":"object","properties":{"id":{"type":"number"}},"description":"This field (type: Schedule) is deprecated, please use 'schedules' instead"},"team":{"type":"object","properties":{"id":{"type":"number"}},"description":"This field (type: Team) is deprecated, please use 'teams' instead"},"users":{"type":"array","items":{"$ref":"#/components/schemas/UserRel"}},"schedules":{"type":"array","items":{"$ref":"#/components/schemas/ScheduleRel"}},"teams":{"type":"array","items":{"$ref":"#/components/schemas/TeamRel"}}}},"UserRel":{"required":["id"],"type":"object","properties":{"id":{"type":"integer","format":"int64"},"firstName":{"type":"string"},"lastName":{"type":"string"}}},"ScheduleRel":{"type":"object","properties":{"id":{"type":"integer","format":"int64"},"name":{"type":"string"},"type":{"type":"string","enum":["STATIC","RECURRING"]}}},"TeamRel":{"type":"object","properties":{"id":{"type":"integer","format":"int64"},"name":{"type":"string"}}}}},"paths":{"/escalation-policies":{"post":{"tags":["Escalation Policies"],"summary":"Create a new escalation policy.","requestBody":{"description":"the escalation polocy","content":{"application/json":{"schema":{"$ref":"#/components/schemas/EscalationPolicy"}}},"required":true},"responses":{"201":{"description":"Created. The URI of the escalation policy is included in the Location header and the entity in the body","content":{"application/json":{"schema":{"$ref":"#/components/schemas/EscalationPolicy"}}}}}}}}}
```
## GET /escalation-policies/resolve
> Resolve an escalation policy by routing key.
```json
{"openapi":"3.0.1","info":{"title":"ilert REST API","version":"v2.2026.5-r.3"},"tags":[{"name":"Escalation Policies"}],"servers":[{"url":"/api"}],"security":[{"apiKey":[]}],"components":{"securitySchemes":{"apiKey":{"type":"apiKey","description":"The Bearer API key of your user more info.","name":"Authorization","in":"header"}},"schemas":{"EscalationPolicy":{"required":["escalationRules","name"],"type":"object","properties":{"id":{"type":"integer","format":"int64"},"name":{"type":"string"},"escalationRules":{"type":"array","items":{"$ref":"#/components/schemas/EscalationRule"}},"teams":{"type":"array","items":{"$ref":"#/components/schemas/TeamRel"}},"repeating":{"type":"boolean","default":false},"frequency":{"maximum":9,"minimum":1,"type":"integer","format":"int32","default":1},"delayMin":{"maximum":15,"minimum":0,"type":"integer","format":"int32","default":0},"routingKey":{"type":"string","description":"optional"}}},"EscalationRule":{"required":["escalationTimeout"],"type":"object","properties":{"escalationTimeout":{"type":"integer"},"user":{"type":"object","properties":{"id":{"type":"number"}},"description":"This field (type: User) is deprecated, please use 'users' instead"},"schedule":{"type":"object","properties":{"id":{"type":"number"}},"description":"This field (type: Schedule) is deprecated, please use 'schedules' instead"},"team":{"type":"object","properties":{"id":{"type":"number"}},"description":"This field (type: Team) is deprecated, please use 'teams' instead"},"users":{"type":"array","items":{"$ref":"#/components/schemas/UserRel"}},"schedules":{"type":"array","items":{"$ref":"#/components/schemas/ScheduleRel"}},"teams":{"type":"array","items":{"$ref":"#/components/schemas/TeamRel"}}}},"UserRel":{"required":["id"],"type":"object","properties":{"id":{"type":"integer","format":"int64"},"firstName":{"type":"string"},"lastName":{"type":"string"}}},"ScheduleRel":{"type":"object","properties":{"id":{"type":"integer","format":"int64"},"name":{"type":"string"},"type":{"type":"string","enum":["STATIC","RECURRING"]}}},"TeamRel":{"type":"object","properties":{"id":{"type":"integer","format":"int64"},"name":{"type":"string"}}}}},"paths":{"/escalation-policies/resolve":{"get":{"tags":["Escalation Policies"],"summary":"Resolve an escalation policy by routing key.","parameters":[{"name":"routing-key","in":"query","description":"routing key expression used to resolve the escalation policy, including ordered comma-separated keys or the special il:{...} policy reference format.","required":true,"schema":{"type":"string"}}],"responses":{"200":{"description":"The resolved escalation policy","content":{"application/json":{"schema":{"$ref":"#/components/schemas/EscalationPolicy"}}}},"403":{"description":"The current user has no permission to access the resolved escalation policy","content":{}},"404":{"description":"No escalation policy matched the provided routing key","content":{}}}}}}}
```
## GET /escalation-policies/{id}
> Get escalation policy with the specified id.
```json
{"openapi":"3.0.1","info":{"title":"ilert REST API","version":"v2.2026.5-r.3"},"tags":[{"name":"Escalation Policies"}],"servers":[{"url":"/api"}],"security":[{"apiKey":[]}],"components":{"securitySchemes":{"apiKey":{"type":"apiKey","description":"The Bearer API key of your user more info.","name":"Authorization","in":"header"}},"schemas":{"EscalationPolicy":{"required":["escalationRules","name"],"type":"object","properties":{"id":{"type":"integer","format":"int64"},"name":{"type":"string"},"escalationRules":{"type":"array","items":{"$ref":"#/components/schemas/EscalationRule"}},"teams":{"type":"array","items":{"$ref":"#/components/schemas/TeamRel"}},"repeating":{"type":"boolean","default":false},"frequency":{"maximum":9,"minimum":1,"type":"integer","format":"int32","default":1},"delayMin":{"maximum":15,"minimum":0,"type":"integer","format":"int32","default":0},"routingKey":{"type":"string","description":"optional"}}},"EscalationRule":{"required":["escalationTimeout"],"type":"object","properties":{"escalationTimeout":{"type":"integer"},"user":{"type":"object","properties":{"id":{"type":"number"}},"description":"This field (type: User) is deprecated, please use 'users' instead"},"schedule":{"type":"object","properties":{"id":{"type":"number"}},"description":"This field (type: Schedule) is deprecated, please use 'schedules' instead"},"team":{"type":"object","properties":{"id":{"type":"number"}},"description":"This field (type: Team) is deprecated, please use 'teams' instead"},"users":{"type":"array","items":{"$ref":"#/components/schemas/UserRel"}},"schedules":{"type":"array","items":{"$ref":"#/components/schemas/ScheduleRel"}},"teams":{"type":"array","items":{"$ref":"#/components/schemas/TeamRel"}}}},"UserRel":{"required":["id"],"type":"object","properties":{"id":{"type":"integer","format":"int64"},"firstName":{"type":"string"},"lastName":{"type":"string"}}},"ScheduleRel":{"type":"object","properties":{"id":{"type":"integer","format":"int64"},"name":{"type":"string"},"type":{"type":"string","enum":["STATIC","RECURRING"]}}},"TeamRel":{"type":"object","properties":{"id":{"type":"integer","format":"int64"},"name":{"type":"string"}}}}},"paths":{"/escalation-policies/{id}":{"get":{"tags":["Escalation Policies"],"summary":"Get escalation policy with the specified id.","parameters":[{"name":"id","in":"path","description":"entity ID","required":true,"schema":{"type":"number"}}],"responses":{"200":{"description":"","content":{"application/json":{"schema":{"$ref":"#/components/schemas/EscalationPolicy"}}}}}}}}}
```
## PUT /escalation-policies/{id}
> Update an existing escalation policy.
```json
{"openapi":"3.0.1","info":{"title":"ilert REST API","version":"v2.2026.5-r.3"},"tags":[{"name":"Escalation Policies"}],"servers":[{"url":"/api"}],"security":[{"apiKey":[]}],"components":{"securitySchemes":{"apiKey":{"type":"apiKey","description":"The Bearer API key of your user more info.","name":"Authorization","in":"header"}},"schemas":{"EscalationPolicy":{"required":["escalationRules","name"],"type":"object","properties":{"id":{"type":"integer","format":"int64"},"name":{"type":"string"},"escalationRules":{"type":"array","items":{"$ref":"#/components/schemas/EscalationRule"}},"teams":{"type":"array","items":{"$ref":"#/components/schemas/TeamRel"}},"repeating":{"type":"boolean","default":false},"frequency":{"maximum":9,"minimum":1,"type":"integer","format":"int32","default":1},"delayMin":{"maximum":15,"minimum":0,"type":"integer","format":"int32","default":0},"routingKey":{"type":"string","description":"optional"}}},"EscalationRule":{"required":["escalationTimeout"],"type":"object","properties":{"escalationTimeout":{"type":"integer"},"user":{"type":"object","properties":{"id":{"type":"number"}},"description":"This field (type: User) is deprecated, please use 'users' instead"},"schedule":{"type":"object","properties":{"id":{"type":"number"}},"description":"This field (type: Schedule) is deprecated, please use 'schedules' instead"},"team":{"type":"object","properties":{"id":{"type":"number"}},"description":"This field (type: Team) is deprecated, please use 'teams' instead"},"users":{"type":"array","items":{"$ref":"#/components/schemas/UserRel"}},"schedules":{"type":"array","items":{"$ref":"#/components/schemas/ScheduleRel"}},"teams":{"type":"array","items":{"$ref":"#/components/schemas/TeamRel"}}}},"UserRel":{"required":["id"],"type":"object","properties":{"id":{"type":"integer","format":"int64"},"firstName":{"type":"string"},"lastName":{"type":"string"}}},"ScheduleRel":{"type":"object","properties":{"id":{"type":"integer","format":"int64"},"name":{"type":"string"},"type":{"type":"string","enum":["STATIC","RECURRING"]}}},"TeamRel":{"type":"object","properties":{"id":{"type":"integer","format":"int64"},"name":{"type":"string"}}}}},"paths":{"/escalation-policies/{id}":{"put":{"tags":["Escalation Policies"],"summary":"Update an existing escalation policy.","parameters":[{"name":"id","in":"path","description":"entity ID","required":true,"schema":{"type":"number"}}],"requestBody":{"description":"the escalation policy","content":{"application/json":{"schema":{"$ref":"#/components/schemas/EscalationPolicy"}}},"required":true},"responses":{"200":{"description":"The updated escalation policy","content":{"application/json":{"schema":{"$ref":"#/components/schemas/EscalationPolicy"}}}}}}}}}
```
## DELETE /escalation-policies/{id}
> Delete the specified escalation policy.
```json
{"openapi":"3.0.1","info":{"title":"ilert REST API","version":"v2.2026.5-r.3"},"tags":[{"name":"Escalation Policies"}],"servers":[{"url":"/api"}],"security":[{"apiKey":[]}],"components":{"securitySchemes":{"apiKey":{"type":"apiKey","description":"The Bearer API key of your user more info.","name":"Authorization","in":"header"}}},"paths":{"/escalation-policies/{id}":{"delete":{"tags":["Escalation Policies"],"summary":"Delete the specified escalation policy.","parameters":[{"name":"id","in":"path","description":"entity ID","required":true,"schema":{"type":"number"}}],"responses":{"204":{"description":"if deletion was successful","content":{}}}}}}}
```
## PUT /escalation-policies/{id}/levels/{level}
> Replace an escalation rule at the specified level.
```json
{"openapi":"3.0.1","info":{"title":"ilert REST API","version":"v2.2026.5-r.3"},"tags":[{"name":"Escalation Policies"}],"servers":[{"url":"/api"}],"security":[{"apiKey":[]}],"components":{"securitySchemes":{"apiKey":{"type":"apiKey","description":"The Bearer API key of your user more info.","name":"Authorization","in":"header"}},"schemas":{"EscalationRule":{"required":["escalationTimeout"],"type":"object","properties":{"escalationTimeout":{"type":"integer"},"user":{"type":"object","properties":{"id":{"type":"number"}},"description":"This field (type: User) is deprecated, please use 'users' instead"},"schedule":{"type":"object","properties":{"id":{"type":"number"}},"description":"This field (type: Schedule) is deprecated, please use 'schedules' instead"},"team":{"type":"object","properties":{"id":{"type":"number"}},"description":"This field (type: Team) is deprecated, please use 'teams' instead"},"users":{"type":"array","items":{"$ref":"#/components/schemas/UserRel"}},"schedules":{"type":"array","items":{"$ref":"#/components/schemas/ScheduleRel"}},"teams":{"type":"array","items":{"$ref":"#/components/schemas/TeamRel"}}}},"UserRel":{"required":["id"],"type":"object","properties":{"id":{"type":"integer","format":"int64"},"firstName":{"type":"string"},"lastName":{"type":"string"}}},"ScheduleRel":{"type":"object","properties":{"id":{"type":"integer","format":"int64"},"name":{"type":"string"},"type":{"type":"string","enum":["STATIC","RECURRING"]}}},"TeamRel":{"type":"object","properties":{"id":{"type":"integer","format":"int64"},"name":{"type":"string"}}}}},"paths":{"/escalation-policies/{id}/levels/{level}":{"put":{"tags":["Escalation Policies"],"summary":"Replace an escalation rule at the specified level.","parameters":[{"name":"id","in":"path","description":"entity ID","required":true,"schema":{"type":"number"}},{"name":"level","in":"path","description":"zero-based escalation level","required":true,"schema":{"type":"integer","format":"int32"}}],"requestBody":{"description":"the escalation rule","content":{"application/json":{"schema":{"$ref":"#/components/schemas/EscalationRule"}}},"required":true},"responses":{"200":{"description":"The updated escalation rule","content":{"application/json":{"schema":{"$ref":"#/components/schemas/EscalationRule"}}}}}}}}}
```
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.ilert.com/developer-docs/rest-api/api-reference/escalation-policies.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.