# Support Hours

## List support hours.

> Returns a shallow list of support hours without exception details. Use the single resource endpoint to retrieve the complete support hour including all exceptions.

```json
{"openapi":"3.0.1","info":{"title":"ilert REST API","version":"v2.2026.5-r.3"},"tags":[{"name":"Support Hours"}],"servers":[{"url":"/api"}],"security":[{"apiKey":[]}],"components":{"securitySchemes":{"apiKey":{"type":"apiKey","description":"The Bearer API key of your user <a href='/api-docs/#section/Authentication'>more info</a>.","name":"Authorization","in":"header"}},"schemas":{"SupportHourListItem":{"type":"object","properties":{"id":{"type":"integer","format":"int64"},"name":{"type":"string"},"teams":{"type":"array","items":{"$ref":"#/components/schemas/TeamRel"}},"timezone":{"$ref":"#/components/schemas/TimeZone"},"supportDays":{"type":"object","properties":{"MONDAY":{"$ref":"#/components/schemas/SupportDay"},"TUESDAY":{"$ref":"#/components/schemas/SupportDay"},"WEDNESDAY":{"$ref":"#/components/schemas/SupportDay"},"THURSDAY":{"$ref":"#/components/schemas/SupportDay"},"FRIDAY":{"$ref":"#/components/schemas/SupportDay"},"SATURDAY":{"$ref":"#/components/schemas/SupportDay"},"SUNDAY":{"$ref":"#/components/schemas/SupportDay"}}}}},"TeamRel":{"type":"object","properties":{"id":{"type":"integer","format":"int64"},"name":{"type":"string"}}},"TimeZone":{"type":"string","enum":["Europe/Berlin","America/New_York","America/Los_Angeles","Asia/Istanbul"]},"SupportDay":{"required":["end","start"],"type":"object","properties":{"start":{"type":"string","format":"time"},"end":{"type":"string","format":"time"}}}}},"paths":{"/support-hours":{"get":{"tags":["Support Hours"],"summary":"List support hours.","description":"Returns a shallow list of support hours without exception details. Use the single resource endpoint to retrieve the complete support hour including all exceptions.","parameters":[{"name":"start-index","in":"query","description":"an integer specifying the starting point (beginning with 0) when paging through a list of entities","schema":{"type":"integer","format":"int32","default":0}},{"name":"max-results","in":"query","description":"the maximum number of results when paging through a list of support hours.","schema":{"maximum":50,"type":"integer","format":"int32","default":50}}],"responses":{"200":{"description":"list of support hours","content":{"application/json":{"schema":{"type":"array","items":{"$ref":"#/components/schemas/SupportHourListItem"}}}}}}}}}}
```

## POST /support-hours

> Create a new support hour.

```json
{"openapi":"3.0.1","info":{"title":"ilert REST API","version":"v2.2026.5-r.3"},"tags":[{"name":"Support Hours"}],"servers":[{"url":"/api"}],"security":[{"apiKey":[]}],"components":{"securitySchemes":{"apiKey":{"type":"apiKey","description":"The Bearer API key of your user <a href='/api-docs/#section/Authentication'>more info</a>.","name":"Authorization","in":"header"}},"schemas":{"SupportHour":{"required":["name","supportDays","timezone"],"type":"object","properties":{"id":{"type":"integer","format":"int64"},"name":{"type":"string"},"teams":{"type":"array","items":{"$ref":"#/components/schemas/TeamRel"}},"timezone":{"$ref":"#/components/schemas/TimeZone"},"supportDays":{"type":"object","properties":{"MONDAY":{"$ref":"#/components/schemas/SupportDay"},"TUESDAY":{"$ref":"#/components/schemas/SupportDay"},"WEDNESDAY":{"$ref":"#/components/schemas/SupportDay"},"THURSDAY":{"$ref":"#/components/schemas/SupportDay"},"FRIDAY":{"$ref":"#/components/schemas/SupportDay"},"SATURDAY":{"$ref":"#/components/schemas/SupportDay"},"SUNDAY":{"$ref":"#/components/schemas/SupportDay"}}},"exceptions":{"type":"array","items":{"$ref":"#/components/schemas/SupportHourException"}}}},"TeamRel":{"type":"object","properties":{"id":{"type":"integer","format":"int64"},"name":{"type":"string"}}},"TimeZone":{"type":"string","enum":["Europe/Berlin","America/New_York","America/Los_Angeles","Asia/Istanbul"]},"SupportDay":{"required":["end","start"],"type":"object","properties":{"start":{"type":"string","format":"time"},"end":{"type":"string","format":"time"}}},"SupportHourException":{"type":"object","required":["name","start","end","supportStatus"],"properties":{"name":{"type":"string"},"start":{"type":"string","format":"date"},"end":{"type":"string","format":"date"},"supportStatus":{"type":"string","enum":["DURING","OUTSIDE"]}}}}},"paths":{"/support-hours":{"post":{"tags":["Support Hours"],"summary":"Create a new support hour.","requestBody":{"description":"the support hour","content":{"application/json":{"schema":{"$ref":"#/components/schemas/SupportHour"}}},"required":true},"responses":{"201":{"description":"the response","content":{"application/json":{"schema":{"$ref":"#/components/schemas/SupportHour"}}}}}}}}}
```

## GET /support-hours/{id}

> Get the support hour with specified id.

```json
{"openapi":"3.0.1","info":{"title":"ilert REST API","version":"v2.2026.5-r.3"},"tags":[{"name":"Support Hours"}],"servers":[{"url":"/api"}],"security":[{"apiKey":[]}],"components":{"securitySchemes":{"apiKey":{"type":"apiKey","description":"The Bearer API key of your user <a href='/api-docs/#section/Authentication'>more info</a>.","name":"Authorization","in":"header"}},"schemas":{"SupportHour":{"required":["name","supportDays","timezone"],"type":"object","properties":{"id":{"type":"integer","format":"int64"},"name":{"type":"string"},"teams":{"type":"array","items":{"$ref":"#/components/schemas/TeamRel"}},"timezone":{"$ref":"#/components/schemas/TimeZone"},"supportDays":{"type":"object","properties":{"MONDAY":{"$ref":"#/components/schemas/SupportDay"},"TUESDAY":{"$ref":"#/components/schemas/SupportDay"},"WEDNESDAY":{"$ref":"#/components/schemas/SupportDay"},"THURSDAY":{"$ref":"#/components/schemas/SupportDay"},"FRIDAY":{"$ref":"#/components/schemas/SupportDay"},"SATURDAY":{"$ref":"#/components/schemas/SupportDay"},"SUNDAY":{"$ref":"#/components/schemas/SupportDay"}}},"exceptions":{"type":"array","items":{"$ref":"#/components/schemas/SupportHourException"}}}},"TeamRel":{"type":"object","properties":{"id":{"type":"integer","format":"int64"},"name":{"type":"string"}}},"TimeZone":{"type":"string","enum":["Europe/Berlin","America/New_York","America/Los_Angeles","Asia/Istanbul"]},"SupportDay":{"required":["end","start"],"type":"object","properties":{"start":{"type":"string","format":"time"},"end":{"type":"string","format":"time"}}},"SupportHourException":{"type":"object","required":["name","start","end","supportStatus"],"properties":{"name":{"type":"string"},"start":{"type":"string","format":"date"},"end":{"type":"string","format":"date"},"supportStatus":{"type":"string","enum":["DURING","OUTSIDE"]}}}}},"paths":{"/support-hours/{id}":{"get":{"tags":["Support Hours"],"summary":"Get the support hour with specified id.","parameters":[{"name":"id","in":"path","description":"entity ID","required":true,"schema":{"type":"number"}}],"responses":{"200":{"description":"the support hour object","content":{"application/json":{"schema":{"$ref":"#/components/schemas/SupportHour"}}}}}}}}}
```

## PUT /support-hours/{id}

> Update an existing support hour.

```json
{"openapi":"3.0.1","info":{"title":"ilert REST API","version":"v2.2026.5-r.3"},"tags":[{"name":"Support Hours"}],"servers":[{"url":"/api"}],"security":[{"apiKey":[]}],"components":{"securitySchemes":{"apiKey":{"type":"apiKey","description":"The Bearer API key of your user <a href='/api-docs/#section/Authentication'>more info</a>.","name":"Authorization","in":"header"}},"schemas":{"SupportHour":{"required":["name","supportDays","timezone"],"type":"object","properties":{"id":{"type":"integer","format":"int64"},"name":{"type":"string"},"teams":{"type":"array","items":{"$ref":"#/components/schemas/TeamRel"}},"timezone":{"$ref":"#/components/schemas/TimeZone"},"supportDays":{"type":"object","properties":{"MONDAY":{"$ref":"#/components/schemas/SupportDay"},"TUESDAY":{"$ref":"#/components/schemas/SupportDay"},"WEDNESDAY":{"$ref":"#/components/schemas/SupportDay"},"THURSDAY":{"$ref":"#/components/schemas/SupportDay"},"FRIDAY":{"$ref":"#/components/schemas/SupportDay"},"SATURDAY":{"$ref":"#/components/schemas/SupportDay"},"SUNDAY":{"$ref":"#/components/schemas/SupportDay"}}},"exceptions":{"type":"array","items":{"$ref":"#/components/schemas/SupportHourException"}}}},"TeamRel":{"type":"object","properties":{"id":{"type":"integer","format":"int64"},"name":{"type":"string"}}},"TimeZone":{"type":"string","enum":["Europe/Berlin","America/New_York","America/Los_Angeles","Asia/Istanbul"]},"SupportDay":{"required":["end","start"],"type":"object","properties":{"start":{"type":"string","format":"time"},"end":{"type":"string","format":"time"}}},"SupportHourException":{"type":"object","required":["name","start","end","supportStatus"],"properties":{"name":{"type":"string"},"start":{"type":"string","format":"date"},"end":{"type":"string","format":"date"},"supportStatus":{"type":"string","enum":["DURING","OUTSIDE"]}}}}},"paths":{"/support-hours/{id}":{"put":{"tags":["Support Hours"],"summary":"Update an existing support hour.","parameters":[{"name":"id","in":"path","description":"entity ID","required":true,"schema":{"type":"number"}}],"requestBody":{"description":"the support hour","content":{"application/json":{"schema":{"$ref":"#/components/schemas/SupportHour"}}},"required":true},"responses":{"200":{"description":"the updated support hour object","content":{"application/json":{"schema":{"$ref":"#/components/schemas/SupportHour"}}}}}}}}}
```

## DELETE /support-hours/{id}

> Delete the specified support hour.

```json
{"openapi":"3.0.1","info":{"title":"ilert REST API","version":"v2.2026.5-r.3"},"tags":[{"name":"Support Hours"}],"servers":[{"url":"/api"}],"security":[{"apiKey":[]}],"components":{"securitySchemes":{"apiKey":{"type":"apiKey","description":"The Bearer API key of your user <a href='/api-docs/#section/Authentication'>more info</a>.","name":"Authorization","in":"header"}}},"paths":{"/support-hours/{id}":{"delete":{"tags":["Support Hours"],"summary":"Delete the specified support hour.","parameters":[{"name":"id","in":"path","description":"entity ID","required":true,"schema":{"type":"number"}}],"responses":{"204":{"description":"if deletion was successful","content":{}}}}}}}
```


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ilert.com/developer-docs/rest-api/api-reference/support-hours.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.