Can a single alert be sent to multiple response teams?
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Yes, a single alert can be sent to multiple response teams.
When an alert is sent to multiple teams, it generates a single shared incident rather than separate incidents for each team. This approach provides:
Coordinated response: All teams can see the same incident and collaborate
Unified timeline: All activities are recorded in one incident
Shared context: Teams can see each other's updates and actions
Efficient communication: Single point of communication for all stakeholders
While the incident is shared, reports generated against multi-team incidents show:
Individual effort: Each responder's actions are tracked separately
Team performance: Individual response times and actions are recorded
Accountability: Clear attribution of who did what and when
Analytics: Detailed reporting on individual and team performance
You can configure alerts to route to multiple teams through:
Escalation policies: Set up escalations that involve multiple teams
Alert source configuration: Configure alerts to notify multiple teams
Event flows: Use logic-based routing to send alerts to multiple teams
Manual assignment: Manually assign incidents to additional teams
Multi-team alert routing provides:
Better coordination: Teams can work together on complex incidents
Reduced duplication: Avoid multiple teams working on the same issue
Shared knowledge: Teams can learn from each other's approaches
Faster resolution: Combined expertise leads to quicker problem resolution
To set up multi-team alert routing, configure your escalation policies or alert source settings to include multiple teams.