Can a single alert be sent to multiple response teams?

Yes, a single alert can be sent to multiple response teams.

Multi-team alert routing

Single shared incident

When an alert is sent to multiple teams, it generates a single shared incident rather than separate incidents for each team. This approach provides:

  • Coordinated response: All teams can see the same incident and collaborate

  • Unified timeline: All activities are recorded in one incident

  • Shared context: Teams can see each other's updates and actions

  • Efficient communication: Single point of communication for all stakeholders

Individual responder tracking

While the incident is shared, reports generated against multi-team incidents show:

  • Individual effort: Each responder's actions are tracked separately

  • Team performance: Individual response times and actions are recorded

  • Accountability: Clear attribution of who did what and when

  • Analytics: Detailed reporting on individual and team performance

Configuration options

Setting up multi-team routing

You can configure alerts to route to multiple teams through:

  • Escalation policies: Set up escalations that involve multiple teams

  • Alert source configuration: Configure alerts to notify multiple teams

  • Event flows: Use logic-based routing to send alerts to multiple teams

  • Manual assignment: Manually assign incidents to additional teams

Benefits

Operational advantages

Multi-team alert routing provides:

  • Better coordination: Teams can work together on complex incidents

  • Reduced duplication: Avoid multiple teams working on the same issue

  • Shared knowledge: Teams can learn from each other's approaches

  • Faster resolution: Combined expertise leads to quicker problem resolution

Getting started

To set up multi-team alert routing, configure your escalation policies or alert source settings to include multiple teams.

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