# Can a single alert be sent to multiple response teams?

Yes, a single alert can be sent to multiple response teams.

## Multi-team alert routing

### Single shared incident

When an alert is sent to multiple teams, it generates a single shared incident rather than separate incidents for each team. This approach provides:

* **Coordinated response**: All teams can see the same incident and collaborate
* **Unified timeline**: All activities are recorded in one incident
* **Shared context**: Teams can see each other's updates and actions
* **Efficient communication**: Single point of communication for all stakeholders

### Individual responder tracking

While the incident is shared, reports generated against multi-team incidents show:

* **Individual effort**: Each responder's actions are tracked separately
* **Team performance**: Individual response times and actions are recorded
* **Accountability**: Clear attribution of who did what and when
* **Analytics**: Detailed reporting on individual and team performance

## Configuration options

### Setting up multi-team routing

You can configure alerts to route to multiple teams through:

* **Escalation policies**: Set up escalations that involve multiple teams
* **Alert source configuration**: Configure alerts to notify multiple teams
* **Event flows**: Use logic-based routing to send alerts to multiple teams
* **Manual assignment**: Manually assign incidents to additional teams

## Benefits

### Operational advantages

Multi-team alert routing provides:

* **Better coordination**: Teams can work together on complex incidents
* **Reduced duplication**: Avoid multiple teams working on the same issue
* **Shared knowledge**: Teams can learn from each other's approaches
* **Faster resolution**: Combined expertise leads to quicker problem resolution

## Getting started

To set up multi-team alert routing, configure your escalation policies or alert source settings to include multiple teams.

{% hint style="info" %}
**Related Documentation**

* [Escalation Policies](https://docs.ilert.com/on-call-management-and-escalations/escalation-policies)
* [Teams](https://docs.ilert.com/user-administration/teams)
* [Event Flows](https://docs.ilert.com/alerting/event-flows)
  {% endhint %}


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