Can a single alert be sent to multiple response teams?

Yes, a single alert can be sent to multiple response teams.

Multi-team alert routing

Single shared incident

When an alert is sent to multiple teams, it generates a single shared incident rather than separate incidents for each team. This approach provides:

• Coordinated response: All teams can see the same incident and collaborate

• Unified timeline: All activities are recorded in one incident

• Shared context: Teams can see each other's updates and actions

• Efficient communication: Single point of communication for all stakeholders

Individual responder tracking

While the incident is shared, reports generated against multi-team incidents show:

• Individual effort: Each responder's actions are tracked separately

• Team performance: Individual response times and actions are recorded

• Accountability: Clear attribution of who did what and when

• Analytics: Detailed reporting on individual and team performance

Configuration options

Setting up multi-team routing

You can configure alerts to route to multiple teams through:

• Escalation policies: Set up escalations that involve multiple teams

• Alert source configuration: Configure alerts to notify multiple teams

• Event flows: Use logic-based routing to send alerts to multiple teams

• Manual assignment: Manually assign incidents to additional teams

Benefits

Operational advantages

Multi-team alert routing provides:

• Better coordination: Teams can work together on complex incidents

• Reduced duplication: Avoid multiple teams working on the same issue

• Shared knowledge: Teams can learn from each other's approaches

• Faster resolution: Combined expertise leads to quicker problem resolution

Getting started

To set up multi-team alert routing, configure your escalation policies or alert source settings to include multiple teams.

Related Documentation

• Escalation Policies

• Teams

• Event Flows