Can I create knowledge base articles from incidents?
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Yes! ilert automatically generates post-mortem documents from incidents that can be used to create knowledge base articles.
ilert automatically creates comprehensive post-mortem documents in Markdown format for each incident. These documents include:
Incident timeline: Detailed chronology of events
Root cause analysis: AI-generated insights into what caused the incident
Resolution steps: Actions taken to resolve the issue
Lessons learned: Key takeaways and recommendations
Prevention measures: Suggestions to prevent similar incidents
While ilert doesn't currently support direct publishing to external knowledge bases like Confluence or ticketing systems like Ivanti, you can easily export the generated post-mortem documents:
Copy and paste: Copy the Markdown content directly into your knowledge base
Manual export: Download the post-mortem document and upload it to your preferred system
API integration: Use ilert's REST API to programmatically retrieve post-mortem content
You can integrate the post-mortem content with your existing systems by:
Confluence: Copy the Markdown content into Confluence pages
Ivanti tickets: Paste the incident summary into ticket descriptions
Custom knowledge bases: Import the structured data into your internal documentation system
To access post-mortem documents for your incidents, navigate to the incident details page in ilert. The post-mortem will be available once the incident is resolved.