Can I create knowledge base articles from incidents?
Yes! ilert automatically generates post-mortem documents from incidents that can be used to create knowledge base articles.
Automatic post-mortem generation
ilert automatically creates comprehensive post-mortem documents in Markdown format for each incident. These documents include:
Incident timeline: Detailed chronology of events
Root cause analysis: AI-generated insights into what caused the incident
Resolution steps: Actions taken to resolve the issue
Lessons learned: Key takeaways and recommendations
Prevention measures: Suggestions to prevent similar incidents
Export options
While ilert doesn't currently support direct publishing to external knowledge bases like Confluence or ticketing systems like Ivanti, you can easily export the generated post-mortem documents:
Copy and paste: Copy the Markdown content directly into your knowledge base
Manual export: Download the post-mortem document and upload it to your preferred system
API integration: Use ilert's REST API to programmatically retrieve post-mortem content
Integration possibilities
You can integrate the post-mortem content with your existing systems by:
Confluence: Copy the Markdown content into Confluence pages
Ivanti tickets: Paste the incident summary into ticket descriptions
Custom knowledge bases: Import the structured data into your internal documentation system
Getting started
To access post-mortem documents for your incidents, navigate to the incident details page in ilert. The post-mortem will be available once the incident is resolved.
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