# Does ilert allow customizable user roles and permissions?

No, ilert only offers pre-defined roles, both global and team-level. Custom roles are on our roadmap, but no ETA is available yet.

## Current role system

### Pre-defined roles

ilert provides a set of pre-defined roles:

* **Global roles**: Apply across the entire organization
* **Team-level roles**: Specific to individual teams
* **Standard permissions**: Common permission sets for typical use cases

### Role types available

Current role options include:

* **Account Owner**: Full administrative access to account settings
* **Admin**: Administrative access to teams and configurations
* **User**: Standard user access with basic permissions
* **Responder**: Can manage alerts but cannot create or modify configuration objects
* **Viewer**: Account-wide read-only access for internal users such as engineering managers or executives who need full operational visibility without active alert or on-call participation
* **Guest**: Basic access that requires team membership for resource visibility
* **Stakeholder**: Team-scoped, limited access to subscribed incidents, services, and status pages

## Permission management

### Team-level permissions

Yes, permissions can be customized for different user groups through team-level roles:

* **Team-specific access**: Control what users can see and do within specific teams
* **Alert visibility**: Manage which alerts users can access
* **Configuration permissions**: Control who can modify team settings
* **Escalation management**: Define who can manage escalation policies

### Permission granularity

While custom roles aren't available, you can:

* **Assign users to multiple teams**: Give users different permissions across teams
* **Use team-level restrictions**: Control access at the team level
* **Leverage global roles**: Use organization-wide roles for broad permissions
* **Combine approaches**: Mix global and team-level permissions as needed

## Future enhancements

### Custom roles roadmap

Custom roles are planned for future releases and will include:

* **Custom permission sets**: Create roles with specific permission combinations
* **Granular controls**: Fine-tune access to specific features and data
* **Role inheritance**: Create role hierarchies and inheritance
* **Advanced permissions**: More detailed control over system access

## Getting started

To manage user roles and permissions, navigate to your team settings and user administration sections.

{% hint style="info" %}
**Related Documentation**

* [User Roles and Permissions](https://docs.ilert.com/user-administration/user-roles-and-permissions)
* [Teams](https://docs.ilert.com/user-administration/teams)
* [Account Settings](https://docs.ilert.com/user-administration/teams)
  {% endhint %}


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