What types of advanced reports are available?
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ilert offers comprehensive reporting capabilities to help you track performance, optimize operations, and support decision-making processes.
Time on-call per user/team: Track how much time each person or team spends on call
On-call coverage analysis: Monitor coverage gaps and distribution across teams
Schedule compliance: Ensure teams are following their assigned schedules
Mean Time to Acknowledge (MTTA): Average time from alert creation to first acknowledgment
Mean Time to Resolve (MTTR): Average time from alert creation to resolution
Alert volume by type: Breakdown of alerts by severity, source, or category
Resolution time trends: Track how resolution times change over time
Notification volume by type: Analyze SMS, email, phone call, and push notification usage
Delivery success rates: Monitor notification delivery reliability
Response time analysis: Track how quickly team members respond to notifications
Service uptime: Monitor overall service availability
Incident frequency: Track how often incidents occur
Service impact analysis: Measure the business impact of incidents
Post-mortem summaries: Automated incident analysis and documentation
Pattern recognition: Identify recurring issues and trends
Recommendation reports: AI-suggested improvements based on historical data
Reports are available through the ilert dashboard and can be exported in various formats for further analysis or integration with other business intelligence tools.