What types of advanced reports are available?

ilert offers comprehensive reporting capabilities to help you track performance, optimize operations, and support decision-making processes.

Available report types

On-call reports

• Time on-call per user/team: Track how much time each person or team spends on call

• On-call coverage analysis: Monitor coverage gaps and distribution across teams

• Schedule compliance: Ensure teams are following their assigned schedules

Alert and incident metrics

• Mean Time to Acknowledge (MTTA): Average time from alert creation to first acknowledgment

• Mean Time to Resolve (MTTR): Average time from alert creation to resolution

• Alert volume by type: Breakdown of alerts by severity, source, or category

• Resolution time trends: Track how resolution times change over time

Notification analytics

• Notification volume by type: Analyze SMS, email, phone call, and push notification usage

• Delivery success rates: Monitor notification delivery reliability

• Response time analysis: Track how quickly team members respond to notifications

Service health metrics

• Service uptime: Monitor overall service availability

• Incident frequency: Track how often incidents occur

• Service impact analysis: Measure the business impact of incidents

AI-generated insights

• Post-mortem summaries: Automated incident analysis and documentation

• Pattern recognition: Identify recurring issues and trends

• Recommendation reports: AI-suggested improvements based on historical data

Accessing reports

Reports are available through the ilert dashboard and can be exported in various formats for further analysis or integration with other business intelligence tools.

Related Documentation

• Reports Overview

• Alert Reports

• On-Call Duty Reports