Can voicemails create alerts?
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Yes, voicemails can be configured to automatically generate alerts and notify the any designated teams, similar to standard alerts.
When callers leave voicemails, ilert can:
Create alerts automatically: Generate alerts from voicemail messages
Notify designated teams: Route voicemail alerts to specific teams or the Operations Center
Include voicemail content: Attach the voicemail audio and transcription to the alert
Follow escalation policies: Apply the same escalation rules as other alerts
You can configure voicemail alerts to:
Route to specific teams: Direct voicemails to the Operations Center or other teams
Set priority levels: Assign appropriate severity to voicemail alerts
Include metadata: Add caller information and timestamp to alerts
Customize notifications: Set up specific notification channels for voicemail alerts