Can voicemails create alerts?

Yes, voicemails can be configured to automatically generate alerts and notify the any designated teams, similar to standard alerts.

Voicemail alert capabilities

Automatic alert generation

When callers leave voicemails, ilert can:

• Create alerts automatically: Generate alerts from voicemail messages

• Notify designated teams: Route voicemail alerts to specific teams or the Operations Center

• Include voicemail content: Attach the voicemail audio and transcription to the alert

• Follow escalation policies: Apply the same escalation rules as other alerts

Configuration options

You can configure voicemail alerts to:

• Route to specific teams: Direct voicemails to the Operations Center or other teams

• Set priority levels: Assign appropriate severity to voicemail alerts

• Include metadata: Add caller information and timestamp to alerts

• Customize notifications: Set up specific notification channels for voicemail alerts