Can voicemails create alerts?
Yes, voicemails can be configured to automatically generate alerts and notify the any designated teams, similar to standard alerts.
Voicemail alert capabilities
Automatic alert generation
When callers leave voicemails, ilert can:
Create alerts automatically: Generate alerts from voicemail messages
Notify designated teams: Route voicemail alerts to specific teams or the Operations Center
Include voicemail content: Attach the voicemail audio and transcription to the alert
Follow escalation policies: Apply the same escalation rules as other alerts
Configuration options
You can configure voicemail alerts to:
Route to specific teams: Direct voicemails to the Operations Center or other teams
Set priority levels: Assign appropriate severity to voicemail alerts
Include metadata: Add caller information and timestamp to alerts
Customize notifications: Set up specific notification channels for voicemail alerts
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