Can I add customer emails to receive incident updates automatically?
Yes, you can add customer or external stakeholder emails to receive automatic updates during incidents through ilert's Status Pages feature.
Status page subscriptions
Adding customer emails
You can configure status pages to automatically notify subscribers about:
Incident creation: When a new incident is created
Status updates: When incident status changes (investigating, identified, monitoring, resolved)
Resolution notifications: When incidents are resolved
Maintenance windows: Scheduled maintenance notifications
Adding subscribers
To add customer emails for automatic updates:
Navigate to Status Pages: Go to your status page configuration
Manage subscribers: Access the subscriber management section
Add email addresses: Enter customer email addresses
Configure preferences: Set notification preferences for each subscriber
Viewing and managing subscribers
You can view and manage your subscriber list through:
Status page dashboard: See all current subscribers
Subscription analytics: Track subscription growth and engagement
Bulk management: Add or remove multiple subscribers at once
Configuration options
Notification preferences
You can configure different notification settings:
All updates: Receive notifications for all incident changes
Major updates only: Only receive notifications for significant status changes
Custom frequency: Set preferred notification timing
Privacy considerations
Email privacy: Customer emails are used only for status notifications
Unsubscribe options: Customers can easily unsubscribe from notifications
Data protection: All subscriber data is handled according to privacy regulations
Getting started
To set up customer email subscriptions, navigate to your status page settings in ilert and look for the subscriber management options.
Last updated
Was this helpful?