Can I add customer emails to receive incident updates automatically?

Yes, you can add customer or external stakeholder emails to receive automatic updates during incidents through ilert's Status Pages feature.

Status page subscriptions

Adding customer emails

You can configure status pages to automatically notify subscribers about:

• Incident creation: When a new incident is created

• Status updates: When incident status changes (investigating, identified, monitoring, resolved)

• Resolution notifications: When incidents are resolved

• Maintenance windows: Scheduled maintenance notifications

Adding subscribers

To add customer emails for automatic updates:

1. Navigate to Status Pages: Go to your status page configuration

2. Manage subscribers: Access the subscriber management section

3. Add email addresses: Enter customer email addresses

4. Configure preferences: Set notification preferences for each subscriber

Viewing and managing subscribers

You can view and manage your subscriber list through:

• Status page dashboard: See all current subscribers

• Subscription analytics: Track subscription growth and engagement

• Bulk management: Add or remove multiple subscribers at once

Configuration options

Notification preferences

You can configure different notification settings:

• All updates: Receive notifications for all incident changes

• Major updates only: Only receive notifications for significant status changes

• Custom frequency: Set preferred notification timing

Privacy considerations

• Email privacy: Customer emails are used only for status notifications

• Unsubscribe options: Customers can easily unsubscribe from notifications

• Data protection: All subscriber data is handled according to privacy regulations

Getting started

To set up customer email subscriptions, navigate to your status page settings in ilert and look for the subscriber management options.

Related Documentation

• Status Pages

• Getting Started with Status Pages

• Incidents