# Can I add customer emails to receive incident updates automatically?

Yes, you can add customer or external stakeholder emails to receive automatic updates during incidents through ilert's Status Pages feature.

## Status page subscriptions

### Adding customer emails

You can configure status pages to automatically notify subscribers about:

* **Incident creation**: When a new incident is created
* **Status updates**: When incident status changes (investigating, identified, monitoring, resolved)
* **Resolution notifications**: When incidents are resolved
* **Maintenance windows**: Scheduled maintenance notifications

### Adding subscribers

To add customer emails for automatic updates:

1. **Navigate to Status Pages**: Go to your status page configuration
2. **Manage subscribers**: Access the subscriber management section
3. **Add email addresses**: Enter customer email addresses
4. **Configure preferences**: Set notification preferences for each subscriber

### Viewing and managing subscribers

You can view and manage your subscriber list through:

* **Status page dashboard**: See all current subscribers
* **Subscription analytics**: Track subscription growth and engagement
* **Bulk management**: Add or remove multiple subscribers at once

## Configuration options

### Notification preferences

You can configure different notification settings:

* **All updates**: Receive notifications for all incident changes
* **Major updates only**: Only receive notifications for significant status changes
* **Custom frequency**: Set preferred notification timing

### Privacy considerations

* **Email privacy**: Customer emails are used only for status notifications
* **Unsubscribe options**: Customers can easily unsubscribe from notifications
* **Data protection**: All subscriber data is handled according to privacy regulations

## Getting started

To set up customer email subscriptions, navigate to your status page settings in ilert and look for the subscriber management options.

{% hint style="info" %}
**Related Documentation**

* [Status Pages](https://docs.ilert.com/incident-comms-and-status-pages/status-pages)
* [Getting Started with Status Pages](https://docs.ilert.com/incident-comms-and-status-pages/getting-started)
* [Incidents](https://docs.ilert.com/incident-comms-and-status-pages/incidents)
  {% endhint %}


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