Can I add customer emails to receive incident updates automatically?
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Yes, you can add customer or external stakeholder emails to receive automatic updates during incidents through ilert's Status Pages feature.
You can configure status pages to automatically notify subscribers about:
Incident creation: When a new incident is created
Status updates: When incident status changes (investigating, identified, monitoring, resolved)
Resolution notifications: When incidents are resolved
Maintenance windows: Scheduled maintenance notifications
To add customer emails for automatic updates:
Navigate to Status Pages: Go to your status page configuration
Manage subscribers: Access the subscriber management section
Add email addresses: Enter customer email addresses
Configure preferences: Set notification preferences for each subscriber
You can view and manage your subscriber list through:
Status page dashboard: See all current subscribers
Subscription analytics: Track subscription growth and engagement
Bulk management: Add or remove multiple subscribers at once
You can configure different notification settings:
All updates: Receive notifications for all incident changes
Major updates only: Only receive notifications for significant status changes
Custom frequency: Set preferred notification timing
Email privacy: Customer emails are used only for status notifications
Unsubscribe options: Customers can easily unsubscribe from notifications
Data protection: All subscriber data is handled according to privacy regulations
To set up customer email subscriptions, navigate to your status page settings in ilert and look for the subscriber management options.