How do I contact support and what support is included?

Support is included in all pricing plans. Depending on your support tier, you can contact our support team through multiple channels.

Support channels

Standard support (all plans)

• Email support: Contact us at [email protected]

• Live chat: Available through the ilert dashboard

• Knowledge base: Comprehensive self-service documentation

Enterprise tier support

Enterprise customers receive additional premium support benefits:

• 24/7 emergency phone support: Direct phone access for critical issues

• Regular account reviews: Scheduled check-ins to optimize your setup

• Priority response times: Faster resolution for all support requests

• Dedicated support team: Assigned support representatives

Support scope

What's included

• Platform issues: Technical problems with ilert functionality

• Configuration assistance: Help with setup and configuration

• Integration support: Assistance with third-party integrations

• Best practices: Guidance on optimal usage patterns

Response times

Response times vary by support tier:

• Standard plans: Response within business hours

• Enterprise plans: Priority response with dedicated support

Getting help

To contact support, you can:

1. Email: Send detailed information to [email protected]

2. Live chat: Use the chat feature in your ilert dashboard

3. Phone (Enterprise only): Use your dedicated support line

Related Documentation

• Contact Us

• Getting Started Guide