How do I contact support and what support is included?
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Support is included in all pricing plans. Depending on your support tier, you can contact our support team through multiple channels.
Email support: Contact us at [email protected]
Live chat: Available through the ilert dashboard
Knowledge base: Comprehensive self-service documentation
Enterprise customers receive additional premium support benefits:
24/7 emergency phone support: Direct phone access for critical issues
Regular account reviews: Scheduled check-ins to optimize your setup
Priority response times: Faster resolution for all support requests
Dedicated support team: Assigned support representatives
Platform issues: Technical problems with ilert functionality
Configuration assistance: Help with setup and configuration
Integration support: Assistance with third-party integrations
Best practices: Guidance on optimal usage patterns
Response times vary by support tier:
Standard plans: Response within business hours
Enterprise plans: Priority response with dedicated support
To contact support, you can:
Email: Send detailed information to [email protected]
Live chat: Use the chat feature in your ilert dashboard
Phone (Enterprise only): Use your dedicated support line