How do I contact support and what support is included?
Support is included in all pricing plans. Depending on your support tier, you can contact our support team through multiple channels.
Support channels
Standard support (all plans)
Email support: Contact us at [email protected]
Live chat: Available through the ilert dashboard
Knowledge base: Comprehensive self-service documentation
Enterprise tier support
Enterprise customers receive additional premium support benefits:
24/7 emergency phone support: Direct phone access for critical issues
Regular account reviews: Scheduled check-ins to optimize your setup
Priority response times: Faster resolution for all support requests
Dedicated support team: Assigned support representatives
Support scope
What's included
Platform issues: Technical problems with ilert functionality
Configuration assistance: Help with setup and configuration
Integration support: Assistance with third-party integrations
Best practices: Guidance on optimal usage patterns
Response times
Response times vary by support tier:
Standard plans: Response within business hours
Enterprise plans: Priority response with dedicated support
Getting help
To contact support, you can:
Email: Send detailed information to [email protected]
Live chat: Use the chat feature in your ilert dashboard
Phone (Enterprise only): Use your dedicated support line
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