# How do I contact support and what support is included?

Support is included in all pricing plans. Depending on your support tier, you can contact our support team through multiple channels.

## Support channels

### Standard support (all plans)

* **Email support**: Contact us at <support@ilert.com>
* **Live chat**: Available through the ilert dashboard
* **Knowledge base**: Comprehensive self-service documentation

### Enterprise tier support

Enterprise customers receive additional premium support benefits:

* **24/7 emergency phone support**: Direct phone access for critical issues
* **Regular account reviews**: Scheduled check-ins to optimize your setup
* **Priority response times**: Faster resolution for all support requests
* **Dedicated support team**: Assigned support representatives

## Support scope

### What's included

* **Platform issues**: Technical problems with ilert functionality
* **Configuration assistance**: Help with setup and configuration
* **Integration support**: Assistance with third-party integrations
* **Best practices**: Guidance on optimal usage patterns

### Response times

Response times vary by support tier:

* **Standard plans**: Response within business hours
* **Enterprise plans**: Priority response with dedicated support

## Getting help

To contact support, you can:

1. **Email**: Send detailed information to <support@ilert.com>
2. **Live chat**: Use the chat feature in your ilert dashboard
3. **Phone** (Enterprise only): Use your dedicated support line

{% hint style="info" %}
**Related Documentation**

* [Contact Us](https://docs.ilert.com/knowledge-base/contact)
* [Getting Started Guide](https://docs.ilert.com/getting-started/quick-start-guide)
  {% endhint %}


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