> For the complete documentation index, see [llms.txt](https://docs.ilert.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ilert.com/knowledge-base/getting-started-and-onboarding/how-do-i-contact-support-and-what-support-is-included.md).

# How do I contact support and what support is included?

Support is included in all pricing plans. Depending on your support tier, you can contact our support team through multiple channels.

## Support channels

### Standard support (all plans)

* **Email support**: Contact us at <support@ilert.com>
* **Live chat**: Available through the ilert dashboard
* **Knowledge base**: Comprehensive self-service documentation

### Enterprise tier support

Enterprise customers receive additional premium support benefits:

* **24/7 emergency phone support**: Direct phone access for critical issues
* **Regular account reviews**: Scheduled check-ins to optimize your setup
* **Priority response times**: Faster resolution for all support requests
* **Dedicated support team**: Assigned support representatives

## Support scope

### What's included

* **Platform issues**: Technical problems with ilert functionality
* **Configuration assistance**: Help with setup and configuration
* **Integration support**: Assistance with third-party integrations
* **Best practices**: Guidance on optimal usage patterns

### Response times

Response times vary by support tier:

* **Standard plans**: Response within business hours
* **Enterprise plans**: Priority response with dedicated support

## Getting help

To contact support, you can:

1. **Email**: Send detailed information to <support@ilert.com>
2. **Live chat**: Use the chat feature in your ilert dashboard
3. **Phone** (Enterprise only): Use your dedicated support line

{% hint style="info" %}
**Related Documentation**

* [Contact Us](/knowledge-base/contact.md)
* [Getting Started Guide](/getting-started/quick-start-guide.md)
  {% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.ilert.com/knowledge-base/getting-started-and-onboarding/how-do-i-contact-support-and-what-support-is-included.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.