Alerts
Learn how to adjust Alerts report to your the needs of your team
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Learn how to adjust Alerts report to your the needs of your team
Last updated
Was this helpful?
View volume of alerts, Mean Time to Acknowledge (MTTA), and Mean Time to Resolve (MTTR). Group by alert sources or escalation policies.
Combined metrics
Metric filter
Chart
Detailed info of a data point
Metric data table
Report Parameters
Filters
The widgets display the three metrics for the selected time range, taking into consideration the applied filters.
Select which metrics to be displayed in the chart and the table. When the Group by filter is None, multiple metrics can be selected.
The chart displays the report data in a line chart. When multiple metrics are selected, the chart may display another scale on the Y-axis on the right for the metrics MTTA and MTTR.
The chart tooltip appears when hovering over the chart. The tooltip displays the names and values of a specific data point. It is vertically scrollable when the list is longer. Click anywhere on the chart to see the alerts on that point.
View metrics grouped by day, week or month and optionally group by alert source or escalation policy by using the Group by filter. Click the CSV button to download the table in a CSV file.
Unselected metrics are hidden in the table.
When the Group by filter is other than None, the table will show only the selected metric column. However, the downloaded CSV will include all three metrics.
The Date range parameter defines the period during which alerts are created. Select a date in the calendar view and then select either a different day or the same day. Or fill in the From and Until fields.
There are four predefined date ranges: the last 12 months, the last 6 months, the last 3 months, and the last month. These date ranges are calculated relative to the current date.
Example date ranges
8 Jun 2025
Last 3 months
8 Mar–8 Jun 2025
1 Mar 2025
Last 1 month
1 Feb–1 Mar 2025
31 Mar 2025
Last 1 month
28 Feb–31 Mar 2025
This parameter specifies the granularity at which the data is aggregated. Each data point in the charts and each row in tables will display a total or average value in the selected granularity.
This parameter can be used to group the alerts by alert source or escalation policy.
The filters can be used to fine-tune which data is included in the report. When the Apply button is clicked, all parameters and filters are saved in the page URL, making it easier to bookmark your filters.
Team selection is limited to a maximum of 10 teams.
The Alert sources filter can be used to show or hide the alerts associated with the selected alert sources.
The Escalation policies filter can be used to show or hide the alerts associated with the selected escalation policies.
The Responders filter can be used to show or hide the alerts that were accepted and/or resolved by the selected responders.
When all three filters (Alert sources, Escalation policies, and Responders) are in Includes state, the report data includes any alerts that are either related to any of the selected alert sources and escalation policies or accepted and/or resolved by the selected responders. In other words, an alert is included if it is matched by at least one of the filters. In the previous version of reports, an alert was included only if it matched all filters.
This filter can be used to select alerts based on their priority: High (with escalation) and Low (no escalation).
View the alerts, including their ID, summary, alert source, escalation policy, reported date, TTA, and TTR.
Filter toolbar
Table of alerts matching the filters
Download CSV report
The Search field allows you to filter the rows. It searches text in every column and matches by words.
Use the Date filter to switch days, weeks, or months based on the selected Time granularity.
The last filter appears if Group by is not None. Use this filter to view details of a specific alert source or escalation policy.
The table displays the alerts matching the filters in the toolbar. TTA and TTR columns may contain a hyphen - when nobody accepts an alert, or the alert is not resolved yet.
Click the button to download the table in CSV format.
The Teams filter is available for users with access to . This filter affects both the report data and the subsequent filters. When some teams are selected with Includes, the subsequent filters will show the resources and responders that belong to any of the selected teams. If Excludes is used, the subsequent filters will hide any resources or responders that belong to any of the selected teams. The same logic applies to the report data.
