Overview

Discover ilert reporting: monitor alerts, notifications, and on‑call assignments to analyze performance and improve SLAs.

Reports display historical data with charts and tables, giving insights into how your incident response team is performing. Fine-tune reports with advanced filters and download report data in CSV format for further analysis. There are three types of reports:

1. Alerts

2. On-call duties

3. Notifications

Alerts

View volume of alerts, Mean Time to Acknowledge (MTTA), and Mean Time to Resolution (MTTR). Group by alert sources or escalation policies.

On-call duties

View time on-call, number of alerts, and time spent on alerts. View shifts by day.

Notifications

View notification volume categorised by notification channel.