On-call duties

View time on-call, time spent on alert, and number of alerts. Narrow the metrics to only a part of the day by specifying start and end times of the day.

Page layout

1. Metric filter

2. Chart

3. Detailed info of a data point

4. On-call summary table

5. Report Parameters

6. Filters

Metric filter

Select which metric to be displayed in the chart. The table always displays all metrics.

Chart

The chart displays the report data in a bar chart.

Detailed info of a data point

The chart tooltip appears when hovering over the chart. The tooltip displays the names and values of a specific data point. It is vertically scrollable when the list is longer.

On-call summary table

The table displays the summary of the metrics for each user. Switch to the tab Shifts by day to see the metrics for each day which can be revealed by expanding the user row. Click the CSV button to download the table in a CSV file.

Report parameters

Date range

The Date range parameter defines the period during which alerts are created. Select a date in the calendar view and select another day or the same day. Or fill in the From and Until fields.

There are four predefined date ranges: the last 12 months, the last 6 months, the last 3 months, and the last month. These date ranges are calculated relative to the current date.

Example date ranges

Time granularity

This parameter specifies the granularity at which the data is aggregated. Each data point in the charts and each row in tables will display a total or average value in the selected granularity.

Filters

The filters can be used to fine-tune which data is included in the report. When the Apply button is clicked, all parameters and filters are saved in the page URL, making it easier to bookmark your filters.

Teams

The team filter is available for users with access to Teams feature. This filter affects both the report data and the subsequent filters. When some teams are selected with Includes, the subsequent filters will show the resources and the users that belong to any of the selected teams. If Excludes is used, the subsequent filters will hide any resources or users that belong to any of the selected teams. The same logic applies to the report data.

Schedules

The Schedules filter can be used to show or hide the alerts associated with the selected schedules.

Users

The Users filter can be used to show or hide the metrics associated with particular users.

Details

View the alerts, including their ID, summary, alert source, escalation policy, reported date, TTA, and TTR.

1. Filter toolbar

2. Table of alerts matching the filters

3. Download CSV button

Filter toolbar

The Search field allows you to filter the rows. It searches text in every column and matches by words.

Use the User filter to see alerts responded by a certain user. Only users who responded in the selected Date range can be selectable.

The last filter appears when opening the Alert details view from the table under the Shifts by day tab. Use this filter to choose from the days on which the selected user responded on some alerts.

Table of alerts matching the filters

The table displays the alerts matching the filters in the toolbar.

Download CSV button

Click the button to download the table in CSV format.