On-call duties

Check how on-call duties report works in ilert

View time on-call, time spent on alert, and number of alerts. Narrow the metrics to only a part of the day by specifying start and end times of the day.

Page layout

Page layout of on-call duty reports

1. Metric filter

2. Chart

3. Chart tooltip

4. Table

5. Report Parameters

6. Filters

Metric filter

Select which metric to be displayed in the chart. The table always displays all metrics.

Chart

The chart displays the report data in a bar chart.

The legend colours for responders are generated based on the hash derived from responder identifiers. Therefore, the colour stays the same even when the responder data is changed.

Chart tooltip

The chart tooltip appears when hovering over the chart. The tooltip displays the names and values of a specific data point. It is vertically scrollable when the list is longer.

Table

Each row represents a data point in the chart. Click the CSV button to download the table in a CSV file.

There is another table under the tab Shifts by day. This table further groups the metrics by day.

Report parameters

Date range

The Date range parameter defines the period during which alerts are created. Select a date in the calendar view and select another day or the same day. Or fill in the From and Until fields.

Date-range picker demo

There are four predefined date ranges: the last 12 months, the last 6 months, the last 3 months, and the last month. These date ranges are calculated relative to the current date.

Example date ranges

Today	Preset	Range
8 Jun 2025	Last 3 months	8 Mar–8 Jun 2025
1 Mar 2025	Last 1 month	1 Feb–1 Mar 2025
31 Mar 2025	Last 1 month	28 Feb–31 Mar 2025

The From date is translated to the beginning of that day, and the Until date is translated to the beginning of the following day. This ensures that all the alerts on the From date and the Until date, plus those between them, are included in the report.

Time granularity

This parameter specifies the granularity at which the data is aggregated. Each data point in the charts and each row in tables will display a total or average value in the selected granularity.

Filters

The filters can be used to fine-tune which data is included in the report. When the Apply button is clicked, all parameters and filters are saved in the page URL, making it easier to bookmark your filters.

Teams

The team filter is available for users with access to Teams feature. This filter affects both the report data and the subsequent filters. When some teams are selected with Includes, the subsequent filters will show the resources and the responders that belong to any of the selected teams. If Excludes is used, the subsequent filters will hide any resources or responders that belong to any of the selected teams. The same logic applies to the report data.

Team selection is limited to a maximum of 10 teams.

Schedules

The Schedules filter can be used to show or hide the alerts associated with the selected schedules.

Responders

The Responders filter can be used to show or hide the alerts that were accepted and/or resolved by the selected responders.

When the two filters (Schedules and Responders) are in the Includes state, the report data includes any alerts that are either related to the selected schedules or accepted and/or resolved by the selected responders. In other words, an alert is included if it is matched by at least one of the filters. In the previous version of reports, an alert was included only if it matched both filters.

When one or more filters are set to Excludes, these filters take precedence over the filters with the Includes. In other words, all alerts matched by the excluded filters are not included.

Details

View the alerts, including their ID, summary, alert source, escalation policy, reported date, TTA, and TTR.

Page layout of alert details

1. Filter toolbar

2. Table of alerts matching the filters

3. Download CSV button

Filter toolbar

The Search field allows you to filter the rows. It searches text in every column and matches by words.

Use the Responder filter to see alerts responded by a certain user. Only users who responded in the selected Date range can be selectable.

The last filter appears when opening the Alert details view from the table under the Shifts by day tab. Use this filter to choose from the days on which the selected responder responded on some alerts.

Table of alerts matching the filters

The table displays the alerts matching the filters in the toolbar.

Download CSV button

Click the button to download the table in CSV format.