Working with alerts

Filter alerts using dynamic labels and save custom filters for personal or team use to streamline incident response and focus on what matters most.

Label filters & saved views

Effective alert management requires the ability to quickly isolate specific issues within a sea of data. By using label filters and saved views, DevOps and SRE teams can reduce noise and decrease MTTR by creating high-context environments. Whether you need to see only "Production" database alerts or a specific "Kubernetes Dev" cluster, these views allow for one-tap triage and consistent visibility across your organization.

Filter alerts by labels

Use labels to narrow down the list of alerts to specific services, environments, or clusters.

1. Navigate to the Alerts section in the main navigation menu.

2. Click on the Filter button located under the Labels header.

1. In the Add label filter modal, select the label key from the first dropdown (e.g., app).

2. Choose an operator (e.g., is equal to).

3. Select or type the label value you wish to filter by (e.g., database).

4. Click Add filter. You can repeat this process to add multiple label requirements.

Create and manage saved filters

Once you have defined your filters, you can save the configuration as a view for quick access in the future.

1. After applying your desired filters, look at the Saved filters bar. Click the + (plus) icon next to the filter tabs.

1. In the Save view dialog, enter a Name for your view (e.g., app).

1. Select the Visibility level:

• Personal: Only visible to you.

• Team: Visible to members of specific teams you select.

• Public: Available as a global view for all users in the account.

1. Click Save. The view will now appear as a dedicated tab in your Alerts dashboard.

Edit or delete saved filters

You can modify existing saved filters to update their configuration or remove them if they are no longer needed.

1. Locate the saved filter tab in the Saved filters bar.

2. Click the three-dot icon on the specific filter to open the actions menu.

1. Choose from the following options:

• Edit: Update the name or visibility settings.

• Copy link: Share a direct link to this filtered view with a team member.

• Duplicate: Create a copy of the current filter to use as a template.

• Pin filter: Set this view as your default when opening the Alerts page.

• Delete: Permanently remove the saved view.

Bulk actions

Managing multiple alerts individually can be time-consuming during major outages or periods of high alert volume. ilert's bulk actions allow you to handle dozens of alerts at once.

You can execute actions on multiple alerts directly from the alerts list view.

1. Select the alerts you wish to manage by clicking the checkboxes on the left side of each alert row. To select all alerts currently visible in your filtered view, click the topmost checkbox in the header row.

1. Once alerts are selected, a bulk action bar will appear above the list. Choose one of the following actions:

• Accept: Acknowledge that you are working on the selected alerts.

• Reroute: Shift the selected alerts to a different escalation policy.

• Resolve: Mark the selected alerts as resolved if the underlying issue is fixed.

• Link incident: Connect the selected alerts to an existing incident for streamlined communication.

• Merge: Combine two or more alerts into one main alert. Read more about merging alerts.

Please note that you cannot merge alerts that are already acting as parent alerts (contain other merged alerts).