Mobile app notification settings
Configure in the mobile app how ilert should notify you.
Accessing contact information & notification rules
This section walks you through managing your notification contacts (email, phone, push devices) and setting up notification rules in the ilert mobile app. If you’re looking specifically to configure critical alert behavior (e.g., bypassing Do Not Disturb), please see our Critical Alerts article.
Open the navigation by tapping on the menu icon on the top left.
Select the Gear Icon → Contact information | Notification rules
Contact information
ilert enables you to add and verify multiple contacts, then activate channels to deliver alerts.
Email addresses
Tap Add email and enter your address.
Tap Save.
Click the verification link sent to your inbox.
Tap Send test notification to confirm delivery.
Phone numbers
Tap Add phone number.
Select your country and enter your number.
Tap Save.
Enter the verification code sent to you.
Note: Verifying via SMS also enables phone-call notifications.
Push notification devices
View devices: Listed under Push devices
Delete: Swipe left on any device entry
Supported Notification Channels
Email
SMS
Phone Call
iOS & Android Push
WhatsApp
Telegram
You must activate each channel (via a verification code) before you can use it in any rule.
Notification rules
Define when and how you want to be notified for each event type.
Rule types
High-priority alerts
Notifies you when a high-priority alert is assigned (on creation or when added as a responder).
Low-priority alerts
Notifies you when a low-priority alert is assigned (on creation or when added as a responder).
Alert status updates
Notifies you when you’re already assigned to an alert and its status changes (e.g., another user accepts the alert).
Incident notifications
Notifies you when you’re added to an incident as a subscriber (on creation or when added manually).
On-call notifications
Notifies you at a specified time before your on-call shift begins (e.g., 15 min prior).
Creating a notification rule (Example: High-Priority Alerts)
Follow these steps to set up a rule that sends you an email 3 minutes after a high-priority alert is created:
Tap + Add notification rule
Configure the rule
Contact & Channel: Email
Timing: Delay by 3 minutes
Save the Rule
Alert notifications in ilert are bi-directional; you can respond to a notification using the same channel on which you were notified (without logging into ilert), e.g., by replying to an SMS.
You have the following response options:
Acknowledge the alert
Mark the alert as resolved
Escalation to the next user in the alert's escalation policy
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