Mobile app notification settings

Customize your notification preferences in the ilert mobile app for alerts, reminders, and on‑call updates.

Accessing contact information & notification rules

This section walks you through managing your notification contacts (email, phone, push devices) and setting up notification rules in the ilert mobile app. If you’re looking specifically to configure critical alert behavior (e.g., bypassing Do Not Disturb), please see our Critical Alerts article.

1. Open the navigation by tapping on the menu icon on the top left.

2. Select the Gear Icon → Contact information | Notification rules

Contact information

ilert enables you to add and verify multiple contacts, then activate channels to deliver alerts.

Email addresses

• Tap Add email and enter your address.

• Tap Save.

• Click the verification link sent to your inbox.

• Tap Send test notification to confirm delivery.

Phone numbers

• Tap Add phone number.

• Select your country and enter your number.

• Tap Save.

• Enter the verification code sent to you.

Note: Verifying via SMS also enables phone-call notifications.

Push notification devices

• Set up Push Notifications

• Set up Critical Push Notifications

• View devices: Listed under Push devices

• Delete: Swipe left on any device entry

Supported Notification Channels

• Email

• SMS

• Phone Call

• iOS & Android Push

• WhatsApp

• Telegram

You must activate each channel (via a verification code) before you can use it in any rule.

Notification rules

Define when and how you want to be notified for each event type.

Rule types

Rule Type	Description
High-priority alerts	Notifies you when a high-priority alert is assigned (on creation or when added as a responder).
Low-priority alerts	Notifies you when a low-priority alert is assigned (on creation or when added as a responder).
Alert status updates	Notifies you when you’re already assigned to an alert and its status changes (e.g., another user accepts the alert).
Incident notifications	Notifies you when you’re added to an incident as a subscriber (on creation or when added manually).
On-call notifications	Notifies you at a specified time before your on-call shift begins (e.g., 15 min prior).

Creating a notification rule (Example: High-Priority Alerts)

Follow these steps to set up a rule that sends you an email 3 minutes after a high-priority alert is created:

1. Tap + Add notification rule

1. Configure the rule

• Contact & Channel: Email

• Timing: Delay by 3 minutes

1. Save the Rule

Alert notifications in ilert are bi-directional; you can respond to a notification using the same channel on which you were notified (without logging into ilert), e.g., by replying to an SMS.

You have the following response options:

1. Acknowledge the alert

2. Mark the alert as resolved

3. Escalation to the next user in the alert's escalation policy