Getting started with call routing

Give your team a phone number that reaches whoever is on call, and turn the calls it receives into ilert alerts.

Call routing gives your account a dedicated phone number and lets you decide, visually, what happens to every call that reaches it. A call can be answered by whoever is currently on call, branch on the time of day, offer a menu, take a voicemail, or be handled by an AI voice agent — and any of those paths can raise an ilert alert.

The number is static and yours. Who it reaches changes with your on-call schedule, so you publish one number and never republish it again.

What it costs

Call routing is an add-on, not a plan feature. It is available from the Pro plan upward and is billed per user per month on top of your subscription.

The AI voice agent is included in that add-on rather than sold separately, but its conversations consume AI credits from your plan's monthly allowance.

Your first number comes with the add-on. Each additional number is its own add-on, Additional Call Routing Number.

Two options inside call routing are gated by plan on top of the add-on. Both are easy to design a flow around and then discover you cannot use, so they are worth knowing before you build:

Option	Requires
Ring every target at once instead of one after another	Scale
Route a call to a number that is not an ilert user — an outsourced desk, a partner hotline	Enterprise

Everything else — menus, PIN codes, voicemail, support hours, blocked numbers, the AI voice agent — comes with the add-on on any plan that can buy it.

Get a phone number

1

Open the phone numbers page

In the sidebar, go to Call routing → Phone numbers and click Request a phone number.

2

Buy the add-on

The account owner purchases Additional Call Routing Number under Settings → Account settings → Subscription. If you are not the account owner, the dialog names who is and offers to contact them.

3

Ask support to provision it

Email [e-mail] with the country and area you want. Numbers are provisioned by hand because most countries regulate who may hold one.

Provisioning may need paperwork.

Many countries require identity documentation and proof of a local address before a number can be issued to you. That is a regulatory requirement on the carrier, not an ilert process, and it is the reason numbers are not self-service.

Where your numbers live

Call routing → Phone numbers lists every number on the account, its status, and which call flow currently answers it.

A number is USED once a call flow answers it.

A number with no call flow assigned answers nothing. Assign one from the Incoming call node of the flow you want it to reach — see call flows.

Where numbers are available

ilert offers local numbers in the countries below, plus toll-free numbers in some of them. Availability changes; ask [e-mail] about anywhere not listed.

Europe

Austria · Belgium · Bosnia and Herzegovina · Bulgaria · Croatia · Cyprus · Czech Republic · Denmark · Estonia · Finland · France · Germany · Greece · Hungary · Iceland · Ireland · Italy · Luxembourg · Netherlands · Norway · Poland · Portugal · Romania · Slovenia · Spain · Sweden · Switzerland · Turkey · United Kingdom

North America

Barbados · Canada · Dominican Republic · El Salvador · Jamaica · Mexico · Panama · Puerto Rico · United States

South America

Argentina · Brazil · Chile · Colombia · Ecuador · Grenada

Asia

Indonesia · Israel · Japan · Macau · Philippines · Thailand

Africa and Middle East

Bahrain · Benin · Egypt · Ghana · Kenya · Mali · Mauritius · Qatar · Saudi Arabia · South Africa · Sudan · Tunisia · Uganda · United Arab Emirates

Oceania

Australia · New Zealand

Next: build a call flow

A number on its own does nothing. The call flow decides what a caller hears and who gets reached.

Routing calls using call flows