# Getting started with call routing

## **What is Call Routing?**

Call routing is an add-on in ilert, designed to ensure incoming phone calls and voicemails are efficiently directed to the appropriate on-call responder. Calls are routed via ilert's intricate on-call schedules and escalation policies. With call routing, you are assigned a static, dedicated phone number (either local or toll-free, subject to availability). This number then intelligently and dynamically routes calls or voicemails to the current on-call responder in ilert.

## Prerequisites

To access and utilize call routing, you must be on the Professional plan or a higher tier. Once you have purchased the call routing add-on, contact ilert support at <support@ilert.com> to activate a phone number in your account.

## Phone number availability

We offer local phone numbers around the world. Please click on a continent below to see supported countries. For countries not listed below, please reach out to <support@ilert.com> to ask for availability.

<details>

<summary><strong>North America</strong></summary>

* United States
* Canada
* Barbados
* Dominican Republic
* El Salvador
* Jamaica
* Mexico
* Panama
* Puerto Rico

</details>

<details>

<summary>South America</summary>

* Argentina
* Chile
* Colombia
* Ecuador
* Grenada
* Brazil

</details>

<details>

<summary>Europe</summary>

* Austria
* Belgium
* Bosnia and Herzegovina
* Bulgaria
* Croatia
* Cyprus
* Czech Republic
* Estonia
* France
* Germany
* Greece
* Hungary
* Ireland
* Iceland
* Italy
* Luxembourg
* Portugal
* Poland
* Romania
* Slovenia
* Spain
* Switzerland
* Sweden
* Turkey
* United Kingdom
* Denmark
* Finland
* Netherlands
* Norway

</details>

<details>

<summary>Asia</summary>

* Indonesia
* Israel
* Japan
* Macau
* Philippines
* Thailand

</details>

<details>

<summary>Oceania</summary>

* Australia
* New Zealand

</details>

<details>

<summary><strong>Africa &#x26; Middle East</strong></summary>

* Benin
* Ghana
* Kenya
* Mali
* Mauritius
* South Africa
* Sudan
* Tunisia
* Uganda
* Bahrain
* Egypt
* Qatar
* Saudi Arabia
* United Arab Emirates (UAE)

</details>

{% hint style="info" %}
**Phone number availability is subject to regulation**

Due to country-specific regulations, phone number provisioning may require identity documentation and location validation. Contact <support@ilert.com> to check availability in your desired locality.
{% endhint %}

## Viewing provisioned phone numbers

Once a call routing number was provisioned from ilert support, you'll find your call routing numbers in the navigation bar at the top under **Call routing** -> **Phone numbers**.

<figure><img src="https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2FVR7kbvcJ6QVELltVvUCY%2FScreenshot%202024-07-08%20at%2012.42.08.png?alt=media&#x26;token=cadf064d-92b2-4ea2-90d2-357910d9682e" alt=""><figcaption></figcaption></figure>

Additionally, you can check if your number is in use and see which call flow it's in.

Next, create a call flow to configure your routing and assign a number to the call flow.

{% content-ref url="call-flows" %}
[call-flows](https://docs.ilert.com/call-routing/call-flows)
{% endcontent-ref %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ilert.com/call-routing/getting-started-with-call-routing.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.