> For the complete documentation index, see [llms.txt](https://docs.ilert.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ilert.com/call-routing/getting-started-with-call-routing.md).

# Getting started with call routing

Give your team a phone number that reaches whoever is on call, and turn the calls it receives into ilert alerts.

Call routing gives your account a dedicated phone number and lets you decide, visually, what happens to every call that reaches it. A call can be answered by whoever is currently on call, branch on the time of day, offer a menu, take a voicemail, or be handled by an [AI voice agent](/call-routing/ai-voice-agent.md) — and any of those paths can raise an ilert alert.

The number is static and yours. Who it reaches changes with your [on-call schedule](/on-call-management-and-escalations/on-call-schedules.md), so you publish one number and never republish it again.

## What it costs

Call routing is an **add-on**, not a plan feature. It is available from the [Pro plan](https://www.ilert.com/pricing) upward and is billed per user per month on top of your subscription.

The [AI voice agent](/call-routing/ai-voice-agent.md) is included in that add-on rather than sold separately, but its conversations consume **AI credits** from your plan's monthly allowance.

Your first number comes with the add-on. Each additional number is its own add-on, **Additional Call Routing Number**.

Two options inside call routing are gated by plan on top of the add-on. Both are easy to design a flow around and then discover you cannot use, so they are worth knowing before you build:

| Option                                                                                                                                                       | Requires   |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------ | ---------- |
| [Ring every target at once](/call-routing/call-flows/route-call-node.md#choose-how-targets-are-dialed) instead of one after another                          | Scale      |
| [Route a call to a number that is not an ilert user](/call-routing/call-flows/route-call-node.md#select-who-to-call) — an outsourced desk, a partner hotline | Enterprise |

Everything else — menus, PIN codes, voicemail, support hours, blocked numbers, the AI voice agent — comes with the add-on on any plan that can buy it.

## Get a phone number

{% stepper %}
{% step %}

### Open the phone numbers page

In the sidebar, go to **Call routing** → **Phone numbers** and click **Request a phone number**.
{% endstep %}

{% step %}

### Buy the add-on

The account owner purchases **Additional Call Routing Number** under **Settings** → **Account settings** → **Subscription**. If you are not the account owner, the dialog names who is and offers to contact them.
{% endstep %}

{% step %}

### Ask support to provision it

Email <support@ilert.com> with the country and area you want. Numbers are provisioned by hand because most countries regulate who may hold one.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
**Provisioning may need paperwork.**

Many countries require identity documentation and proof of a local address before a number can be issued to you. That is a regulatory requirement on the carrier, not an ilert process, and it is the reason numbers are not self-service.
{% endhint %}

## Where your numbers live

**Call routing** → **Phone numbers** lists every number on the account, its status, and which call flow currently answers it.

<figure><img src="https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2Fgit-blob-06e767b459fd814dda6ea0c52398d1f2d1b3fcd5%2Fcall-routing-phone-numbers.png?alt=media" alt="The Phone numbers page in ilert, listing one number with country, number, a USED status chip, and the call flow it is assigned to, above a Request a phone number button."><figcaption><p>A number is <strong>USED</strong> once a call flow answers it.</p></figcaption></figure>

A number with no call flow assigned answers nothing. Assign one from the **Incoming call** node of the flow you want it to reach — see [call flows](/call-routing/call-flows.md#assign-a-phone-number).

## Where numbers are available

ilert offers local numbers in the countries below, plus toll-free numbers in some of them. Availability changes; ask <support@ilert.com> about anywhere not listed.

<details>

<summary><strong>Europe</strong></summary>

Austria · Belgium · Bosnia and Herzegovina · Bulgaria · Croatia · Cyprus · Czech Republic · Denmark · Estonia · Finland · France · Germany · Greece · Hungary · Iceland · Ireland · Italy · Luxembourg · Netherlands · Norway · Poland · Portugal · Romania · Slovenia · Spain · Sweden · Switzerland · Turkey · United Kingdom

</details>

<details>

<summary><strong>North America</strong></summary>

Barbados · Canada · Dominican Republic · El Salvador · Jamaica · Mexico · Panama · Puerto Rico · United States

</details>

<details>

<summary><strong>South America</strong></summary>

Argentina · Brazil · Chile · Colombia · Ecuador · Grenada

</details>

<details>

<summary><strong>Asia</strong></summary>

Indonesia · Israel · Japan · Macau · Philippines · Thailand

</details>

<details>

<summary><strong>Africa and Middle East</strong></summary>

Bahrain · Benin · Egypt · Ghana · Kenya · Mali · Mauritius · Qatar · Saudi Arabia · South Africa · Sudan · Tunisia · Uganda · United Arab Emirates

</details>

<details>

<summary><strong>Oceania</strong></summary>

Australia · New Zealand

</details>

## Next: build a call flow

A number on its own does nothing. The call flow decides what a caller hears and who gets reached.

{% content-ref url="/pages/ghZbhBDy70TiAf9lgQhm" %}
[Routing calls using call flows](/call-routing/call-flows.md)
{% endcontent-ref %}


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