Getting started with call routing
Reach the right on-call responder immediately by calling a phone number
What is Call Routing?
Call routing is an add-on in ilert, designed to ensure incoming phone calls and voicemails are efficiently directed to the appropriate on-call responder. Calls are routed via ilert's intricate on-call schedules and escalation policies. With call routing, you are assigned a static, dedicated phone number (either local or toll-free, subject to availability). This number then intelligently and dynamically routes calls or voicemails to the current on-call responder in ilert.
Prerequisites
To access and utilize call routing, you must be on the Professional plan or a higher tier. Once you have purchased the call routing add-on, contact ilert support at support@ilert.com to activate a phone number in your account.
Phone number availability
We offer local phone numbers around the world. Please click on a continent below to see supported countries. For countries not listed below, please reach out to support@ilert.com to ask for availability.
Phone number availability is subject to regulation
Due to country-specific regulations, phone number provisioning may require identity documentation and location validation. Contact support@ilert.com to check availability in your desired locality.
Viewing provisioned phone numbers
Once a call routing number was provisioned from ilert support, you'll find your call routing numbers in the navigation bar at the top under Call routing -> Phone numbers.
Additionally, you can check if your number is in use and see which call flow it's in.
Next, create a call flow to configure your routing and assign a number to the call flow.
Routing calls using call flowsLast updated
