Overview
Receive and act on alerts, raise new ones, and look up who is on-call — from Slack, Microsoft Teams, or Google Chat.
ChatOps handles alerts where your team already talks. Alerts are published into channels you already have, responders accept, reroute, and resolve them there without opening ilert, and colleagues who have no ilert account can still raise one from a channel they already use.
What you can do
ilert integrates with Slack, Microsoft Teams, and Google Chat. All three support the same four things:
Open a dedicated channel, on an incident
The platforms differ only in how you invoke them: Slack and Google Chat use slash commands, Microsoft Teams uses a mention of the ilert bot.
Receive and respond to alerts
Alerts arrive in the channel as cards showing status and priority, with buttons to accept, reroute, and resolve. The card updates in place as the alert changes, so the channel reflects the current state rather than a growing pile of notifications.
Raise an alert from chat
Anyone can report a problem from a channel. Each platform offers two modes:
Restricted
Only chat users who also have an ilert account
None beyond installing the app
Open
Any user in the workspace, ilert account or not
Requires a dedicated alert source, which fixes the channels, escalation policies, and priority available to them
The open mode is the useful one for support and sales colleagues who need to escalate but will never log in to ilert.
Open a dedicated channel
A channel of its own belongs to an incident. Declare the incident — from scratch, or from the alert that surfaced the problem — and create the channel with it. Responders are invited automatically, and the incident keeps the structured record while the channel carries the conversation.
Incident channels — how to open one, on any of the three platforms
Look up who is on-call
Check who is currently on-call for an alert source or an escalation policy without leaving the channel. Like alert creation, this can be restricted to users with an ilert account or opened to the whole workspace.
Set up your platform
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