Alert sources
Connect your third party tools to ilert.
An alert source represents the connection between your tools (usually a monitoring system, a ticketing tool, or an application) and ilert. We often refer to alert sources as inbound integrations.
ilert provides the following inbound integration options:
These are pre-built integrations by ilert and work-out-of the box with your monitoring tools. If you're missing a tool, feel free to suggest an integration that you'd like to see in ilert. | |
Forward emails to an alert source's email address to integrate with ilert. | |
Write your own integration using our easy-to-use Event API. | |
SMS integration | Send alerts to ilert via SMS. |
A heartbeat alert source will automatically create an alert if it does not receive a heartbeat signal from your app at regular intervals. |
- 1.Click on Alert sources -> Alert sources -> Create a new alert source
- 2.Choose a name, an escalation policy and your integration type and create the alert source. Refer to our integration documentations for detailed information on how to set up each integration properly.
With alert templates, you can create you own template for the alert summary and alert details using preset fields from the integration.
Alert template configuration is available only when editing an alert source, not when creating it.
- 1.Click on Alert sources -> Alert sources and choose an alert source to edit
- 2.Navigate to section Alert templates and check the boxes for Alert summary and/or Alert details
- 3.Create your custom template by selecting the fields you want use and entering any static text. The available fields are specific to the integration.
Field colors and accessing raw fields
- Blue fields are preset fields provided by ilert.
- Orange fields are extracted from past alerts in your account that were sent from the specific integration
- Grey fields lets you extract any raw fields from the JSON payload by typing the name of the custom field, e.g.
custom_field. You malso access nested fields and arrays, e.g.custom_field.array_field[5].nested_field
You can also use functions on dynamic fields to manipulate alert fields.
To apply a function, hover over the field and click on the
f(x) icon.
With dynamic escalation policy routing, the escalation policy to be used will be determined based on the incoming alert, instead of always using the same escalation policy that is configured on the alert source.
To extract the escalation policy routing key from the alert payload, add a routing key template under Advanced settings --> Escalation policy routing
In the above example, the field
Run location (after it was transformed to lower case) from the alert payload will be used as the routing key.By using notification priority, you can easily customise your alert notification based on your notification rules.
- 1.Click on Alert sources -> Alert sources and choose an alert source to edit
- 2.Navigate to section Advanced Settings and see Notification Priority
ilert provides different priority settings to customize your alerts.
- High (with escalation): You will be notified based on your high-priority notification rules and an alert can be escalated based on escalation policy.
- Low (no escalation): You will be notified based on your low-priority notification rules and an alert cannot be escalated.
By selecting High during support hours, low priority otherwise or Low during support hours, high priority otherwise you can easily arrange the support hours for each day of the week.
- High during support hours, low priority otherwise: During your support hours, you are notified based on your high priority notification rules. At all other times, you are notified based on your low priority notification rules.
- Low during support hours, high priority otherwise: During your support hours, you are notified based on your low priority notification rules. At all other times, you are notified based on your high priority notification rules.
If you select High during support hours, low priority otherwise, you can choose to Raise priority of all pending alerts by ticking the checkbox located under the support hour selection. All your pending alerts for the current alert source will be raised to "high" when your support hours begin.
If you select Low during support hours, high priority otherwise, you can choose to Raise priority of all pending alerts by ticking the checkbox located under the support hour selection. All your pending alerts for the current alert source will be raised to "high" when your support hours end.
Last modified 1mo ago