Connect Kentix AM (AlarmManager) with ilert to turn physical infrastructure alerts into on-call notifications and accelerate MSP response.
The Kentix AlarmManager is the central Kentix alarm and management unit. MultiSensors are managed by the AlarmManager. The AlarmManager is installed in the server room or rack. With Kentix AM linked to ilert, physical environment alerts – like alarms from access control or environmental sensors – are delivered as technical alerts to on-call responders. MSPs benefit by automating ticket-driven alerts, accelerating physical infrastructure monitoring and response.
In ilert: Create a Kentix AlarmManager alert source
Go to Alert sources --> Alert sources and click on Create new alert source
Search for Kentix AlarmManager in the search field, click on the Kentix AlarmManager tile and click on Next.
Give your alert source a name, optionally assign teams and click Next.
Select an escalation policy by creating a new one or assigning an existing one.
Select you Alert grouping preference and click Continue setup. You may click Do not group alerts for now and change it later.
The next page show additional settings such as customer alert templates or notification prioritiy. Click on Finish setup for now.
On the final page, an API key and / or webhook URL will be generated that you will need later in this guide.
On the side menu click on Configuration and choose the Webhooks tab.
Click on the plus icon to create a new webhook.
Fill out all required fields as shown in the screenshot, paste your copied url from your ilert Kentix AlarmManager alert source, as well as the provided data payload template below:
Click on the save icon in the top right.
Assigning Webhook to Alarmzone
Navigate to the root dashboard view (top left item in sidebar), choose the Alarmzone which you want to connecto to your ilert alert source. Click on the cog and and select Edit.
Scroll all the way down to the Alarmzone's Webhooks configuration.
And click on the plus icon to create a new assignment.
It is important to choose Alarmstate change as alarm assignment otherwise the connection wont work properly.
A word on the Kentix device <-> ilert alert relation
Each ilert alert source is connected to a Kentix AlarmManager Webhook.
Which in fact are assigned to Alarmzones. You might created multiple alert sources and assign them to as many Alarmzones as you like.
Each device in a alarmzone will create its own alert for its alarms.
However ilert will not create a new alert per alarm type if an ongoing alert of the same device is already open, instead the additional alarms are appended to the existing alert.
When all alarms of the device fall back to normal state, ilert will automatically resolve the opened alert.
