Services
Services model business capabilities to which users rely on and can subscribe to receive incidents.
A service has any of the following states:
Operational
All aspects of the service are working as expected.
Under maintenance
The service is under maintenance.
Degraded
The service is working but is impacted in a minor way, e.g. its performance is slower than usual.
Partial outage
The service is not working for a subset of customers, e.g. a certain region.
Major outage
The service is not available.
The status of a service can be updated during the creation of an incident or independently without an incident.
Create a service
To create a new service, navigate to the Services page, click on the Create new service button.
Give the service a name that is descriptive to the users of the service and click on Create service.
The service is now ready to be used in incidents or included in status pages.
Automation with alert sources
You can automatically set the status of a service and create incidents using alert actions that are triggered by your alert sources.
To configure an automation
click on Alert sources -> Alert sources in the navigation bar
choose an alert source and navigate to the tab Alert actions
click on Create new alert action
select type ilert -> Create incident or update status page or service
Once you have configured an automation's settings, any alert that will be created on the chosen alert source will automatically set the status of your service. Make sure that the trigger mode is set to Automatic for the alert action to trigger automatically for every alert:
Service uptime
How to hide historical service uptime
By default, a service's historical uptime is shown and you can choose to hide service uptime on the status page. If you'd like to globally disable historical uptime, thus preventing any status page from displaying the historical uptime, you can do so in the service settings:
Go the services page and click on the service for which you want to hide the uptime
In the Settings tab, check the option Never show historical uptime
Click on Save
How is the uptime of a service calculated?
The uptime percentage of a service is calculated based on the status of the service over a given period. ilert displays the uptime over a period of up to 90 days. We consider the states Operational, Degraded and Under maintenance as uptime. The states Major outage and Partial outage are counted as downtime, where partial outage minutes only count 30% as much as major outages.
Over a period t, the uptime percentage is calculated according the following formula:
where
u is the uptime percentage
m is the major outage in minutes
p is the partial outage in minutes
t is the period in minutes
Example: During a period of 24 hours, a service was 5 minutes in the status Major outage and 30 minutes in the status Partial outage. The uptime of the service for that 24 hours period is calculated as follows:
Add / remove subscribers to a service
Subscribers will automatically receive incident updates when the Send notifications option is selected during incident updates. There are two ways to subscribe users to a service
Users can add / remove themselves as subscribers
A user with Responder privileges can manually subscribe users or entire teams to a service
To self-subscribe to a service, go the Services page and click on Subscribe. To unsubscribe, click on the Unsubscribe button.
To add or remove users and teams as subscribers from a service, go to the Subscribers tab from the service.
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