Receive and respond to alerts in Slack

In ilert: Create Slack alert actions

1. Head to Alert sources -> Alert actions -> Create new alert action

2. Choose Slack (do not tick the "Use webhook" checkbox, if you wish to use the Slack bot)

   

3. Hit Next and choose your desired alert source and event types you wish to sync to Slack (we recommend "Alert created, accepted, resolved and comment added"), hit Next again.

4. Skip the conditional execution page, if you dont wish to add custom payload filters for now.

5. Give your alert action a name and choose your desired Slack channel that should be the target of the messages being published:

   

   In case you are not seeing your channels here, make sure to visit the Why am I not seeing my Slack channels in the ilert UI? section of this document.

6. Hit Save and you are taken to the edit view where you are free to make additional changes, hit Save again to get to the detail view of your newly created alert action.

   

7. Hit the Test button in the top right, and you should see a test message appear in your Slack channel:

   

8. That is it, your done!

FAQ

Are updates to an alert published in Slack?

Yes, the following updates for an alert are currently being published:

• Escalations : An alert is automatically assigned to another user.

• Manual assignments : An alert is assigned to someone manually.

• Actions : An alert is accepted or corrected.

• Comments / Chat messages

• Merges: If the alert is merged

Can I choose which updates to an alert are published in Slack?

Yes, you can configure this in the alert source's Alert action settings.

Why am I not seeing my Slack channels in the ilert UI?

There are three requirements for channels to pop up in the alert action UI:

First, ilert respects Slack's user permissions, this means that your ilert's user account email needs to match your Slack user's account email, otherwise you will not see any channels in the dropdown.

Secondly, your Slack user needs to have joined the Slack channel at the time of alert action creation (you may leave afterwards). To put blankly, this means the channel you want to add should appear under your channel section in Slack:

Finally, public channels will appear immediately; however - private channels will not. To have private channels appear in the UI, you will need to invite the ilert Slack bot into them (after joining yourself, see second step).

Mention the bot, to prompt Slack to invite you (note: you need to send the message)

Then click "Add them", to see the confirmation:

Now open the alert action UI, or if already on it, enter a new search term or refresh the page to reload the channels - you should see the channel now.