My on-call shifts
See all your shifts in a single view
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See all your shifts in a single view
Last updated
Was this helpful?
The My on-call shifts page allows users to see their shifts across all on-call schedules and escalation policies in a single view. Moreover, a user can easily create overrides across multiple schedules.
A user is considered to be on-call if they are part of an escalation policy (either directly or indirectly through an on-call schedule). This escalation policy must be used by at least one alert source.
If a user is on-call by being directly included in the escalation policy, then on-call entries will show up as "always on-call" starting from the date when the escalation policy was last updated until infinity. If a user is on-call by being included through the membership of an on-call schedule, then on-call entries will be shown as shifts from the on-call schedule.
My on-call calendar: shows the shifts for the selected escalation policy levels. The date picker on the left lets you quickly navigate between months and jump to a specific date. Moreover, it highlights days for which you are on-call with an orange dot.
My escalation policies selector lets you select the escalation levels that you wish to see on-call entries for. Note that escalation policies are only included in the list; if you are a member and they are used by at least one alert source. Your selection preference will be remembered.
Timezone selector lets you change the time zone in which you view the on-call entries. By default, the timezone of your user profile is taken.
Take on-call lets you take someone else's on-call
Override my shifts lets you override your shifts from multiple schedules at once.
Export as calendar lets you embed your on-call shifts in any calendar application.
There are two ways to schedule overrides:
by taking someone else's on-call - adding yourself as an override to another shift
by overriding your shifts - adding someone else as an override to your shift
Taking someone else's on-call lets you add yourself as an override for someone else's on-call.
To take someone else's on-call
Click on the Take on-call button
Select the user whose shifts you want to take over
Select the date range for when you want to take over shifts
Click on the Take on-call button
You can override your shifts
by selection the dates in the calendar with your mouse
by clicking on the Override my shifts button
A pop-up will appear showing you the shifts that will be affected by the override. You may change your end and start date and the affected shifts before finally scheduling any overrides.
You can subscribe to your on-call shifts by copying the calendar subscription link into your calendar app (Google Calendar, Apple Calendar, Outlook, etc.). The calendar subscription will include all your current and future on-call shifts.
All shifts from the selected user between the selected date range will be shown grouped by schedule. You can optionally deselect individual shifts that you don't want to take over. Moreover, you can choose to partially override a particular shift. Click the icon at the right to partially override the shift.
