Critical Push Notifications and DND overrides

This section contains information on critical push notifications or DND (Do Not Disturb or Sleep modes) overrides for mobile devices

In this article, we will guide you through the process of overriding Do Not Disturb and Sleep modes on mobile devices to ensure that critical notifications are always delivered. For applications handling urgent alerts—such as incident management—bypassing these settings is essential to guarantee timely responses. We will cover platform-specific approaches, including how to configure settings on both iOS and Android devices, ensuring that vital notifications can break through device silences when it matters most.

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For iOS

For Android

iOS (iPhone, iPad)

iOS Critical Alerts Configuration

Android

Android Push Notification DND Configuration