Create a dedicated Slack channel for an existing alert

Set up dedicated Slack channels tied to existing ilert alerts for focused team collaboration and incident-specific discussion threads.

Connect your Slack workspace with ilert first

Before you proceed, please make sure that a global admin has connected your Slack workspace with your ilert account (as described in our integration for Slack guide)

Our Slack connector allows you to create a dedicated Slack channel for an existing alert to allow real-time collaboration. Gather your team members in a shared chat room to discuss the issue, share findings and coordinate the response.

Creating a dedicated Slack channel

1. On the alert list, navigate to the desired alert for which you want to create a channel.

2. In the Links section of the alert, click on the Create Slack channel link, set the channel name and save. If you'd like to create a private channel, tick the Make the channel private checkbox.

   
3. Once created, the channel will be linked in the alert. You can now open the created channel by clicking on View Slack channel link. All current and future responders will be automatically invited to the channel.

Detaching a Slack channel from an alert

1. On the alert list, navigate to the desired alert for which you want to detach a channel.

2. Hover over the View Slack channel area and click on the "x" Button

3. Once detached, a message will be sent to the detached channel.

Check out our step-by-step tutorial on Youtube

FAQ

Are the alerts in the created channel updated in real time?

Yes, as long as the channel is not detached the alert will receives real time updates in the alert thread.

The ilert bot has no permission to create a channel. What can I do?

If your ilert bot for Microsoft Teams bot has no permission. Please reauthorize your bot. You need to have admin permissions both in ilert and Slack.