Android Push Notification DND Configuration

This guide explains how to configure your push notification preferences for Android devices.

Note: this guide is meant for Android users only.

Prerequisite

Make sure that you have installed and logged into the ilert mobile app on your device. Which will automatically generate and store a push token for your device in your ilert account.

Under your profile settings (in web or mobile app) navigate to Notification settings and select Android push notifications for any desired notification option.

Overriding DND settings for your device

• open the Navigation in your app (top left icon)

• tap on the cog icon (top right in navigation) to open the Settings menu

• tap on Push notification settings

• select a custom sound (if desired) for High and low priority notifications (make sure that the radio button in the sound list is selected, just playing back the sound wont change your settings)

• ensure you have enabled the toggle for Critical alerts for high priority

• adjust Critical alerts volume to your needs

When enabling Critical alerts for high priority you may be prompted to allow the ilert app to override DND settings on your device. By clicking on Go to settings you will be redirected to the device settings page. Search for ilert and allow DND overrides for the app.

Note: when allowing DND overrides, the first notification received will disable DND mode and also set your system sound mode to Sound, without reverting it back to the previous state.

FAQ

Why is my DND mode turned off, and my device's sound mode set to Sound?

To be able to deliver critical alerts, ilert ensures those notifications are always heard. Unfortunately, Android is quite limited in enabling this functionality and does not provide a possibility to revert sound/DND settings to previous states.