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Support hours

Set notification priority based on support hours
Define support hours for alert sources and call routing numbers to manage the priority of alert notifications and to route calls to different targets.

Create support hours

  1. 1.
    Navigate to Alert sources --> Support hours
  2. 2.
    Click on Create new support hours
  3. 3.
    Select the team to which the support hours belong to (if any), give it a name, and enter your support hours.
  4. 4.
    Click Save. You can now use these support hours in alert sources and call routing numbers to set notification priority of alerts and route incoming call routing calls to different targets based on support hours.
Global support hours are not yet available for call routing numbers
Support hours for call routing numbers are currently part of the call routing number. Very, you will able to reference global support hours in call routing numbers.