iLert Release Notes

May 2022
New features
Conditional alert actions; you may now add additional filters to alert actions
Alert action duplication, you may now easily copy and paste an alert action to other alert sources
Call routing numbers may now use uploaded audio files to playback greeting, waiting and mailbox messages
New endpoints have been added to the API to support add and remove operations for single user/team private subscribers
Improvements
Overall page load times have been reduced for the web-ui, especially for accounts with large user and team bases
New and updated integrations
Sentry inbound integration has been improved to support alert metric events
Autotask inbound integration has been improved to support new webUrl attribute for ticket link generation
SignalFX inbound integration has been improved to support better alert detail extraction
April 2022
New features
​Status pages and Incident com 2.0 are now in GA
New alert creation API e.g. possible to target specific user
​2FA and MFA are now available for every iLert user
Call routing is now available in Italian
New and updated integrations
Hyperping Integration
Paoloalto Networks Prisma Cloud Integration
March 2022
New features
We have launched private and public status pages in closed BETA.
We have launched dynamic alert actions (application hooks) in closed BETA.
Improvements
User shift color (profile settings) is now used in all schedule visualisations
Status page editors now receive update notifications when the domain status of their page changes
New and updated integrations
IXON alert source now supports dynamic routing
February 2022
New features
We have launched the iLert developer platform, which enables you to create your own applications on top of iLert's uptime platform and share them with other iLert users.
​Incident Communications 2.0 is now in public BETA for all Premium users.
Support for WhatsApp as a notification channel
Improvements
Event API: routingKey may now be used to re-assign alerts during ALERT events
Alerts API: escalationPolicy attribute is now included in the response payload
Services of teams can now be managed in the teams admin UI
New and updated integrations
Our ServiceNow bidirectional integration now supports dynamic mapping of assignmentGroups and escalation policies (as well as re-assignment)
January 2022
New features
we have launched our Incident Communications 2.0 BETA, reach out to us to join during the testing phase
On-call schedules: we now allow you to create more complex recurring schedules with schedule layers.
New alert view: as part of our new Incident Comms 2.0 feature, a brand new revamp of our Alert Detail View has been launched, including live updates for Alerts and Alert related information.
as part of our Incident Com 2 Feature, Stakeholder users may now  use the web login (they were previously limitted to the Mobile App only)
Improvements
the GET /api/log-entries resource now supports ?include=vars and ?filter-types=ALERT_UPDATES parameters, as well as pagination for more advanced and detailed alert timeline access
Microsoft Teams Alert Actions have been rebuild to support a direct Teams query for enterprise customers with > 10k Teams.
the (Support) Live Chat has been made available to EU customers (see Account Settings
December 2021
New and updated integrations
Oh Dear Inbound​
Gitlab Inbound Integration​
November 2021
New features
users may now choose their personal shift color that is rendered in schedules
New and updated integrations
Humio Inbound
Apifortress Inbound
Freshdesk Inbound
AppSignal Inbound
Lightstep Inbound
IBM Cloud Functions Inbound
Crowdstrike Inbound
Improvements
critical alert push notifications are no longer triggered for update notification types
update type notifications are now fanned out to all registered push token devices
call routing numbers now support blacklists for incoming callers
assign to policy action no longer sends two notifications but one
added re-authorize option for Slack bot
updated all alert source and connector icons to newest version with increased resolution
the resolving user will no longer receive a resolve notification
October 2021
New features
we have released a new version of our API check here for more info​
we have added a new API resource incident reports​
New and updated integrations
new inbound integration IXON
new inbound integration Salesforce
new inbound integration Jumpcloud
new inbound integration StatusHub
new inbound integration AWS GuardDuty
Improvements
rendering performance of timelines of schedules has been improved
September 2021
New features
added policy routingKeys to the event API​
added a new uptime monitor type: SSL
New and updated integrations
added dynamic user-, priority- and policy mapping to our ServiceNow integration​
updated Jira inbound integration to support alert creation on update events
added new fields for ServiceNow outbound alert creation
Improvements
added response keywords check for HTTP uptime monitors
added option to delete user avatar
increased displayed team name sizes in action dropdowns and list views
August 2021
New features
​My on-call shifts page
Avatar upload (in user contact details)
New and updated integrations
Microsoft Teams Chat (new bot)
Microsoft Teams Meeting (new bot)
Improvements
updates for on-calls API
updates for schedule shifts API
July 2021
New and updated integrations
Zendesk inbound integration now supports attaching comments to alerts
Zammad inbound integration now supports attaching comments to alerts
June 2021
New and updated integrations
Zendesk inbound integration
Additional DingTalk Action that does not require a connector setup
New features
Added team-context HTTP header to control team context on a per request basis when using api keys
Escalation policy detail view has been added
Attaching comments to alerts is now additionally possible through the events API​
Improvements
Improved team details in settings view
Preventing ongoing call routing sessions from intervention through accept and resolve actions through mobile
Email bounces are now made visible in the user contact information
Updated algorithm to improve search results in list views
May 2021
New and updated integrations
The alert priority of Zammad, ServiceNOW and SearchGuard Inbound Integrations is now fully managed in the alert source
DingTalk Outbound Integration
New features
Added option for account owners to disable report sharing
Added API keys, which may now be created by each user and provided during API calls instead of basic auth
Added option to logout of all mobile devices using the web UI
April 2021
New and updated integrations
New: Zoom Chat Integration
New: Zoom Meeting Integration
New: Microsoft Teams Chat Integration
New: Microsoft Teams Meeting Integration
New: MXToolBox Integration
New: Azure Alert Sentinel Integration
New features
On-calls REST API resource​
March 2021
New and updated integrations
New: Azure Alerts Integration for Azure Activity Logs​
New: Azure Alerts Integration for Budget Alert​
New: Azure Alerts Integration for Azure Logs​
New: Azure Alerts Integration for Azure Metric​
New: Azure Alerts Integration for Azure Sentinel​
New: Azure Alerts Integration for Service Health​
New: SignalFx Inbound Integration
New: Terraform Cloud / Terraform Enterprise Inbound Integration
New: Sentry Inbound Integration
New: Kubernetes Inbound Integration
Improvements
​Nagios / CheckMK Plugin: Use proxy for the outbound traffic via --proxy flag
​Nagios / CheckMK Plugin: Disable SSL certification validation (e.g. to use self-signed certificates) via --insecure flag
February 2021
New features
​Advanced support hours routing for call routing numbers
Auto provision teams and mobile numbers with SSO
New and updated integrations
New: Zammad Inbound and Outbound Integration
New: Mattermost Outbound Integration
New: Splunk Inbound Integration
New: Elastic Search Guard Inbound Integration
New: ServiceNow Inbound Integration
Updated PRTG integration: custom alert summary and details based on PRTG placeholders.
Improvements
Call Routing Number User Interface rework
January 2021
New features
​Team based organisation​
Improvements
New on-call schedule styles for all schedule views
SAML2 SSO auto-provision now supports custom provision attributes​
December 2020
New features
Irregular Schedules new calendar UI
Call Routing: You may now choose if an alert is resolved on agent/caller hang-up 
New and updated integrations
New: Autotask Outbound Integration​
Improvements
Links and Images for Alerts with automatic connections
Adedd international caller IDs for voice alerts for USA and Canada, UK, Australia, Belgium and Netherlands
November 2020
New features
New Notification Reports
Connectors and Connections are now available via API​
New Go Client with full API support
New Terraform Provider with full API support
New and updated integrations
New: Zapier Inbound and Outbound Integration
New: Jira Inbound Integration
New: Server Density Inbound Integration
New: Consul integration
Updated Email integration: email deduplication now also works for email threads
Updated Pingdom integration: alerts created by Pingdom now include a backlink to Pingdom
October 2020
New features
Added new Responder role​
On-call duty notifications
New and updated integrations
​Sysdig Inbound and Outbound Integration​
Improvements
Call routing: added mailbox transcription to alert details and made voicemail links easier accessible in the alert links section
September 2020
New features
Alert Actions
Support for outbound connections in Call Routing Numbers
Support Hours for Call Routing Numbers
New and updated integrations
​Email Outbound Integration​
​Kentix AlarmManager​
Datadog Outbound Integration now supports regions
Prometheus alert detail formatting has been updated
Slack channels (connections) can now be managed in iLert directly
Improvements
Ability to select alert events in outbound integrations. Example: trigger webhooks for alert creation and resolution events, but ignore remaining alert event types.
Every call routing number is now referenced to an alert source, helping you connect incoming calls to e.g. Slack. You can now also manage support hours for your call routing number.
Optimized bulk alert actions like accept and resolve
Uptime monitor TCP and UDP modes now support first packet and expected packet
Further improvements on our API to optimize response time and delivery for our mobile app
New API endpoint /numbers
August 2020
New features
Ability to re-route alerts to escalation policies and on-call schedules
Suggested responders: when re-routing an alert, iLert now suggests you the best responder based on historic data
New and updated integrations
​Autotask​
​Zabbix (updated): Starting Zabbix 4.4, iLert can be integrated as a media type into Zabbix. Zabbix 5.0.4+ includes iLert as a media type by default. See also Zabbix blog post: Working with multiple on-call teams using Zabbix and iLert 
​Prometheus (updated): improved readabiltiy of prometheus alerts
Improvements
Alert source overview page now includes outbound connections
User profile: low priority notifications rules are entirely optional, i.e. a user can now chose to not receive any notification for low priority alerts
July 2020
New Features
​Heartbeat Monitoring​
June 2020
Updated integrations
​Email: added ability to resolve alerts via email
Improvements
​Stakeholder engagement: stakeholders can now unsubscribe from alert update notifications
Email login: Users can now login via email (in addition to username) . Usernames in iLert are deprecated and will be removed in the future.
May 2020
New features
​Stakeholder engagement: keep stakeholders in the loop during critical alerts (blog post).
New and updated integrations
​AWS Personal Health Dashboard​
​StatusCake​
Serverless outbound integrations:
​AWS Lambda​
​Google Cloud Functions​
​Microsoft Azure Functions​
​Icinga v2.x (updated): there is a dedicated plugin for Icinga now on our GitHub repo. You can now override the alert priority from within Icinga and we include the comments that you enter in Icinga when ack’ing a problem in the event log of the alert.
​JIRA (updated): When you setup a connection from your alert source in iLert to your JIRA instance, projects and issue types are now dynamically fetched from your JIRA instance, so you can select the issue types when iLert syncs an alert to JIRA. You can even include custom fields.
​Webhook (updated): you can now fully customize the payload for outbound webhooks.
Improvements
​API end point for uptime monitors
Uptime monitors: support for milliseconds in check timeout (blog post)
Flexible periods in repeating on-call schedules: set an arbitrary period length and chose between days and weeks as the period unit (blog post)
April 2020
New features
​Single Sign On: Single sign on makes it easy to manage access to your iLert account using an identity provider of your choice.
Alert Reporting includes key metrics such MTTA and MTTR (blog post).
New integrations
​AppDynamics​
​TopDesk​
​Discord​
​GitHub​
​Dynatrace​
Improvements
Auto raise alert priority lets you delay notifications and escalations until support hours start (blog post)