Connectwise PSA Integration

The ilert Connectwise PSA integration has been deprecated, please refer to ilert's email integration to integrate with CW PSA and create and resolve alerts using Connectwise Ticket Email updates.

In ilert: create an ConnectWise PSA alert source

1. In ilert, go to Alert sources → Alert sources and click Create new alert source.

   
2. Search for Alibaba CloudMonitor, select the tile, and click Next.

   
3. Enter a Name for the alert source, optionally assign a Team, and click Next.

4. Select or create an Escalation policy, then click Next.

   
5. Choose your Alert grouping preference (you can modify this later) and click Continue setup.

   
6. Adjust any additional settings, such as Notification priority or Custom alert templates, then click Finish setup.

7. Copy the generated Webhook URL (or API key). You will paste it into ConnectWise PSA later.

In ConnectWise PSA: create a callback