> For the complete documentation index, see [llms.txt](https://docs.ilert.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ilert.com/integrations/inbound-integrations/connectwisepsa.md).
# Connectwise PSA Integration
Integrate ConnectWise PSA with ilert to automate alert creation from tickets and streamline alerting workflows.
Integrating [ConnectWise PSA](https://www.connectwise.com/platform/psa) with ilert enables automated alert creation in ilert based on ticket updates in ConnectWise. This helps reduce mean time to resolution (MTTR) by providing real-time alerting and escalation from your service management tool.
## In ilert: create an ConnectWise PSA alert source
1. Go to **Alerting** → **Alert sources** and click **Create new alert source**.
2. Search for **ConnectWise PSA**, click its tile, and click **Next**.
3. Give your alert source a name, optionally assign teams, and click **Next**.
4. Choose who gets notified: select **Use existing escalation policy** and pick a policy, or **Generate new escalation policy** to start with a basic one that notifies you first. Click **Next**.
Pick an existing escalation policy, or generate a basic one without leaving the wizard.
5. Select **Default grouping** and click **Continue setup**. It groups events by the alert key the integration sets; the other [grouping options](/alerting/configure-alerting/alert-sources.md#event-grouping) are easier to judge once events are arriving.
6. The next page shows more settings, such as notification priority and alert templates. Click **Finish setup** for now; you can change them later.
7. On the final page, ilert shows the integration key and URL for this alert source. You will need them later in this guide.
## Prerequisites
* A registered ConnectWise application with a client ID. You can obtain one here:
## In ConnectWise PSA: Create an API key
1. In the ConnectWise PSA sidebar, navigate to **Members**.
2. Click on the **API Keys** tab.
3. Click on the **+** icon to create a new API key.
4. Enter a description in the **Description** field and click **Save**.
5. Copy the **Public Key** and **Private Key** for use in the next step.
## In ConnectWise PSA: Create a callback
1. Use the following `curl` command to create a callback via the ConnectWise REST API:
```bash
curl -X POST "/v4_6_release/apis/3.0/system/callbacks" \
-u "logincompany+publickey:privatekey" \
-H "clientId: " \
-H "Content-Type: application/json" \
-d '{
"description": "ilert Callback",
"url": "",
"type": "ticket",
"objectId": 1,
"level": "owner",
"inactiveFlag": false
}'
```
Replace the following placeholders:
* ``: use one of the following depending on your region:
* `https://api-au.myconnectwise.net`
* `https://api-eu.myconnectwise.net`
* `https://api-staging.connectwisedev.com`
* `https://api-na.myconnectwise.net`
* `logincompany`: your ConnectWise company login name
* `publickey`: your ConnectWise API public key
* `privatekey`: your ConnectWise API private key
* ``: your application's registered client ID
* ``: the ilert alert source URL
2. After running the command, the callback should appear under **Members → API Callbacks** in the ConnectWise PSA interface.
## FAQ
#### **Will alerts in ilert be resolved automatically?**
Yes, as soon as a ConnectWise callback sends a ticket event with `closedFlag` value set to `true`, corresponding alert in ilert will be resolved.
#### **What permissions are required in ConnectWise?**
The API user must have permissions to create callbacks and access tickets.
#### **Can I test the integration?**
Yes. Create a test ticket in ConnectWise and verify that an alert appears in ilert.
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://docs.ilert.com/integrations/inbound-integrations/connectwisepsa.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
