# Connectwise PSA Integration
Integrating [ConnectWise PSA](https://www.connectwise.com/platform/psa) with ilert enables automated alert creation in ilert based on ticket updates in ConnectWise. This helps reduce mean time to resolution (MTTR) by providing real-time alerting and escalation from your service management tool.
## In ilert: create an ConnectWise PSA alert source
1. In ilert, go to **Alert sources → Alert sources** and click **Create new alert source**.
2. Search for **ConnectWise PSA** in the search field, click the ConnectWise PSA tile, and then **Next**.
3. Give your alert source a name, optionally assign teams, and click **Next**.
4. Select an **escalation policy** by creating a new one or assigning an existing one.
5. Select your [Alert grouping](https://docs.ilert.com/alerting/configure-alerting/alert-sources#alert-grouping) preference and click **Continue setup**. You may click **Do not group alerts** for now and change it later.
6. The next page shows additional settings, such as customer alert templates or notification priority. Click **Finish setup** for now.
7. On the final page, an API key and/or webhook URL will be generated. You will need it later.
## Prerequisites
* A registered ConnectWise application with a client ID. You can obtain one here:
## In ConnectWise PSA: Create an API key
1. In the ConnectWise PSA sidebar, navigate to **Members**.
2. Click on the **API Keys** tab.
3. Click on the **+** icon to create a new API key.
4. Enter a description in the **Description** field and click **Save**.
5. Copy the **Public Key** and **Private Key** for use in the next step.
## In ConnectWise PSA: Create a callback
1. Use the following `curl` command to create a callback via the ConnectWise REST API:
```bash
curl -X POST "/v4_6_release/apis/3.0/system/callbacks" \
-u "logincompany+publickey:privatekey" \
-H "clientId: " \
-H "Content-Type: application/json" \
-d '{
"description": "ilert Callback",
"url": "",
"type": "ticket",
"objectId": 1,
"level": "owner",
"inactiveFlag": false
}'
```
Replace the following placeholders:
* ``: use one of the following depending on your region:
* `https://api-au.myconnectwise.net`
* `https://api-eu.myconnectwise.net`
* `https://api-staging.connectwisedev.com`
* `https://api-na.myconnectwise.net`
* `logincompany`: your ConnectWise company login name
* `publickey`: your ConnectWise API public key
* `privatekey`: your ConnectWise API private key
* ``: your application's registered client ID
* ``: the ilert alert source URL
2. After running the command, the callback should appear under **Members → API Callbacks** in the ConnectWise PSA interface.
## FAQ
#### **Will alerts in ilert be resolved automatically?**
Yes, as soon as a ConnectWise callback sends a ticket event with `closedFlag` value set to `true`, corresponding alert in ilert will be resolved.
#### **What permissions are required in ConnectWise?**
The API user must have permissions to create callbacks and access tickets.
#### **Can I test the integration?**
Yes. Create a test ticket in ConnectWise and verify that an alert appears in ilert.
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