N-central Integration

Use N-ABLE N-central notification channels and service groups to create alerts in ilert.

Linking N‑Central to ilert enables MSPs to route technical alerts – such as device offline events or network issues – into tailored on-call workflows. These alerts trigger escalation paths and ensure rapid response and ticket creation for managed customer environments.

In ilert: Create a N-central alert source

1. Go to Alerting → Alert sources and click Create new alert source.
2. Search for N-central, click its tile, and click Next.
3. Give your alert source a name, optionally assign teams, and click Next.
4. Choose who gets notified: select Use existing escalation policy and pick a policy, or Generate new escalation policy to start with a basic one that notifies you first. Click Next.

   

   Pick an existing escalation policy, or generate a basic one without leaving the wizard.
5. Select Default grouping and click Continue setup. It groups events by the alert key the integration sets; the other grouping options are easier to judge once events are arriving.
6. The next page shows more settings, such as notification priority and alert templates. Click Finish setup for now; you can change them later.
7. On the final page, ilert shows the integration key and URL for this alert source. You will need them later in this guide.

Configure notifications in N-central

Login to N-ABLE N-central and navigate to the users menu.

Go ahead and click on the email address of the user for whose notifications you want to create alerts in ilert for. (We recommend creating a user just for this purpose, however that is not necessary).

In the user's edit view, click on the User Details tab and then on the Notification Method sub-tab.

Choose Add and create a new Third Party Integration - HTTP notification method.

Give it a proper name and paste the URL that you have copied from the new alert source that you have created in ilert from the steps above as Target URL.

Click on Save to create the new notification method.

Congratulations you have successfully connected N-central with ilert.

Ensuring that notifications from N-central reach ilert

To make sure that N-central events will reach your ilert alert sources it is important to verify all required assignments of users in N-central.

• is your user part of an Access Group that is linked to the Device
• is your user assigned as Primary Notification of the Notification Profile (Configuration -> Monitoring -> Notifications -> Choose Notification Profile of your choice e.g. Connectivity Failed -> Primary Notification -> Selected Recipients)

Acknowledgement and Resolving

To acknowledge and resolve N-central events in ilert you will need to add following notification templates.

1. On the sidebar navigate to Administration -> Defaults -> Notification Templates.

Acknowledgement

1. Click on Notification Acknowledgement.
2. Scroll down to HTTP MESSAGE TEMPLATE and enter following template:

{{ActiveNotificationTriggerID}}
{{CustomerName}}
{{DeviceName}}
{{DeviceURI}}

{{ExternalCustomerID}}
{{AffectedService}}
{{TaskIdent}}
{{NcentralURI}}
{{QualitativeOldState}}
{{QualitativeNewState}}
{{TimeOfStateChange}}
{{ProbeURI}}
{{QuantitativeNewState()}}
{{ServiceOrganizationName}}
{{TimeOfNotification}}
{{AcknowledgementTime}}
{{AcknowledgementUser}}
{{AcknowledgementNote}}

Resolving

1. Click on Return To Normal Notification.
2. Scroll down to HTTP MESSAGE TEMPLATE and enter following template:

{{ActiveNotificationTriggerID}}
{{CustomerName}}
{{DeviceName}}
{{DeviceURI}}

{{ExternalCustomerID}}
{{AffectedService}}
{{TaskIdent}}
{{NcentralURI}}
{{QualitativeOldState}}
{{QualitativeNewState}}
{{TimeOfStateChange}}
{{ProbeURI}}
{{QuantitativeNewState()}}
{{ServiceOrganizationName}}
{{TimeOfNotification}}
{{AcknowledgementTime}}
{{AcknowledgementUser}}
{{AcknowledgementNote}}

1. To activate resolving: On the sidebar navigate to Configuration -> Monitoring -> Notifications.

1. Now select a desired Notification.
2. Click on Trigger Details and either add or edit a trigger.

1. Select the Notify on return to Normal checkbox and save the trigger.

FAQ

I am having issues creating an N-central user

You can find the official documentation here

I am having issues creating an HTTP notification method for an N-central user

You can find the official documentation here

How can I test alerts?

If you navigate on to the devices overview of your assigned access groups or that are using your notification profile, you may click on one of the devices to edit them and select the specific device's service that relates to your Notification Profile, you can edit the check in the Monitoring tab and reverse the check - this will usually trigger a notification.