# N-central Integration
Linking [N‑Central](https://www.n-able.com/products/n-central-rmm) to ilert enables MSPs to route technical alerts – such as device offline events or network issues – into tailored on-call workflows. These alerts trigger escalation paths and ensure rapid response and ticket creation for managed customer environments.
### In ilert: Create a N-central alert source
1. Go to **Alert sources** --> **Alert sources** and click on **Create new alert source**
2. Search for **N-central** in the search field, click on the N-central tile and click on **Next**.
3. Give your alert source a name, optionally assign teams and click **Next**.
4. Select an **escalation policy** by creating a new one or assigning an existing one.
5. Select you [Alert grouping](https://docs.ilert.com/alerting/configure-alerting/alert-sources#alert-grouping) preference and click **Continue setup**. You may click **Do not group alerts** for now and change it later.
6. The next page show additional settings such as customer alert templates or notification prioritiy. Click on **Finish setup** for now.
7. On the final page, an API key and / or webhook URL will be generated that you will need later in this guide.
## Configure notifications in N-central
Login to N-ABLE N-central and navigate to the users menu.
Go ahead and click on the **email address** of the user for whose notifications you want to create alerts in ilert for. (We recommend creating a user just for this purpose, however that is not necessary).
In the user's edit view, click on the ***User Details*** tab and then on the **Notification Method** sub-tab.
Choose **Add** and create a new Third Party I**ntegration - HTTP** notification method.
Give it a proper name and paste the URL that you have copied ***from the new alert source*** that you have created in ilert from the steps above as **Target URL**.
Click on **Save** to create the new notification method.
Congratulations you have successfully connected N-central with ilert.
## Ensuring that notifications from N-central reach ilert
To make sure that N-central events will reach your ilert alert sources it is important to verify all required assignments of users in N-central.
* is your user part of an **Access Group** that is linked to the **Device**
* is your user assigned as **Primary Notification** of the **Notification Profile** (*Configuration -> Monitoring -> Notifications -> Choose Notification Profile of your choice e.g. Connectivity Failed -> Primary Notification -> Selected Recipients*)
## Acknowledgement and Resolving
To acknowledge and resolve N-central events in ilert you will need to add following notification templates.
1. On the sidebar navigate to **Administration -> Defaults -> Notification Templates**.
{% tabs %}
{% tab title="Acknowledgement" %}
1. Click on **Notification Acknowledgement**.
2. Scroll down to **HTTP MESSAGE TEMPLATE** and enter following template:
```
{{ActiveNotificationTriggerID}}
{{CustomerName}}
{{DeviceName}}
{{DeviceURI}}
{{ExternalCustomerID}}
{{AffectedService}}
{{TaskIdent}}
{{NcentralURI}}
{{QualitativeOldState}}
{{QualitativeNewState}}
{{TimeOfStateChange}}
{{ProbeURI}}
{{QuantitativeNewState()}}
{{ServiceOrganizationName}}
{{TimeOfNotification}}
{{AcknowledgementTime}}
{{AcknowledgementUser}}
{{AcknowledgementNote}}
```
{% endtab %}
{% tab title="Resolving" %}
1. Click on **Return To Normal Notification**.
2. Scroll down to **HTTP MESSAGE TEMPLATE** and enter following template:
```
{{ActiveNotificationTriggerID}}
{{CustomerName}}
{{DeviceName}}
{{DeviceURI}}
{{ExternalCustomerID}}
{{AffectedService}}
{{TaskIdent}}
{{NcentralURI}}
{{QualitativeOldState}}
{{QualitativeNewState}}
{{TimeOfStateChange}}
{{ProbeURI}}
{{QuantitativeNewState()}}
{{ServiceOrganizationName}}
{{TimeOfNotification}}
{{AcknowledgementTime}}
{{AcknowledgementUser}}
{{AcknowledgementNote}}
```
3. To activate resolving: On the sidebar navigate to **Configuration -> Monitoring -> Notifications**.
4. Now select a desired **Notification**.
5. Click on **Trigger Details** and either add or edit a trigger.
6. Select the **Notify on return to Normal** checkbox and save the trigger.
{% endtab %}
{% endtabs %}
## FAQ
### I am having issues creating an N-central user
You can find the official documentation [here](https://documentation.n-able.com/N-central/userguide/Content/User_Management/Role%20Based%20Permissions/role_based_permissions_create_user.htm)
### I am having issues creating an HTTP notification method for an N-central user
You can find the official documentation [here](https://documentation.n-able.com/N-central/userguide/Content/Further_Reading/API_Level_Integration/API_Integration_NotifReg.html)
### How can I test alerts?
If you navigate on to the **devices** overview of your assigned access groups or that are using your notification profile, you may click on one of the devices to edit them and select the specific device's ***service*** that relates to your Notification Profile, you can edit the check in the **Monitoring tab** and **reverse the check** - this will usually trigger a notification.
