> For the complete documentation index, see [llms.txt](https://docs.ilert.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ilert.com/integrations/inbound-integrations/twilio-alarms.md).
# Twilio Alarms Integration
Connect Twilio alarm alerts (SMS, voice failures) into ilert to notify on‑call teams of critical communications issues.
The [Twilio Alarms](https://www.twilio.com/docs/usage/monitor-alarms) integration forwards alarms such as SMS failures or Twilio API issues as technical alerts to on-call personnel. These alerts activate escalation policies and help ensure communications remain operational.
## In ilert: Create a Twilio Alarms alert source
1. Go to **Alerting** → **Alert sources** and click **Create new alert source**.
2. Search for **Twilio Alarms**, click its tile, and click **Next**.
3. Give your alert source a name, optionally assign teams, and click **Next**.
4. Choose who gets notified: select **Use existing escalation policy** and pick a policy, or **Generate new escalation policy** to start with a basic one that notifies you first. Click **Next**.
Pick an existing escalation policy, or generate a basic one without leaving the wizard.
5. Select **Default grouping** and click **Continue setup**. It groups events by the alert key the integration sets; the other [grouping options](/alerting/configure-alerting/alert-sources.md#event-grouping) are easier to judge once events are arriving.
6. The next page shows more settings, such as notification priority and alert templates. Click **Finish setup** for now; you can change them later.
7. On the final page, ilert shows the integration key and URL for this alert source. You will need them later in this guide.
## In Twilio Alarms: Add ilert Webhook
1. Navigate to **Monitor -> Alarms -> Manage alarms** and click on the **Create alarm** button on the top right corner.
2. Select a desired Error in the **Error code** field.
3. In the next step define an alarm threshold and a time period.
4. Select **Enable webhook** and enter the **Webhook URL** from ilert created in [this step](#in-ilert-create-a-twilio-alarms-alert-source) into the field below.
5. Enter a name for the alarm and click on Save.
## FAQ
**Will alerts in ilert be resolved automatically?**
No, unfortunately Twilio Alarms is not compatible with ilert's resolve event.
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