Twilio Alarms Integration

The Twilio Alarms integration forwards alarms such as SMS failures or Twilio API issues as technical alerts to on-call personnel. These alerts activate escalation policies and help ensure communications remain operational.

In ilert: Create a Twilio Alarms alert source

1. Go to Alert sources --> Alert sources and click on Create new alert source

   
2. Search for Twilio Alarms in the search field, click on the Twilio Alarms tile and click on Next.

   
3. Give your alert source a name, optionally assign teams and click Next.

4. Select an escalation policy by creating a new one or assigning an existing one.

   
5. Select you Alert grouping preference and click Continue setup. You may click Do not group alerts for now and change it later.

   
6. The next page show additional settings such as customer alert templates or notification prioritiy. Click on Finish setup for now.

7. On the final page, an API key and / or webhook URL will be generated that you will need later in this guide.

   

In Twilio Alarms: Add ilert Webhook

1. Navigate to Monitor -> Alarms -> Manage alarms and click on the Create alarm button on the top right corner.

   
2. Select a desired Error in the Error code field.

   
3. In the next step define an alarm threshold and a time period.

   
4. Select Enable webhook and enter the Webhook URL from ilert created in this step into the field below.

   
5. Enter a name for the alarm and click on Save.

FAQ

Will alerts in ilert be resolved automatically?

No, unfortunately Twilio Alarms is not compatible with ilert's resolve event.