# Twilio Alarms Integration

The [Twilio Alarms](https://www.twilio.com/docs/usage/monitor-alarms) integration forwards alarms such as SMS failures or Twilio API issues as technical alerts to on-call personnel. These alerts activate escalation policies and help ensure communications remain operational.

## In ilert: Create a Twilio Alarms alert source

1. Go to **Alert sources** --> **Alert sources** and click on **Create new alert source**

   <figure><img src="/files/rmL9OoRxcWnDwcJZQm4Y" alt=""><figcaption></figcaption></figure>
2. Search for **Twilio Alarms** in the search field, click on the Twilio Alarms tile and click on **Next**.

   <figure><img src="/files/1WoRRYB5U40PbeMJ7Hit" alt=""><figcaption></figcaption></figure>
3. Give your alert source a name, optionally assign teams and click **Next**.
4. Select an **escalation policy** by creating a new one or assigning an existing one.

   <figure><img src="/files/y4Bakf2apGhBN56U8ZPR" alt=""><figcaption></figcaption></figure>
5. Select you [Alert grouping](/alerting/configure-alerting/alert-sources.md#alert-grouping) preference and click **Continue setup**. You may click **Do not group alerts** for now and change it later.

   <figure><img src="/files/nTlB0ZCIW1SP3dj6P9nO" alt=""><figcaption></figcaption></figure>
6. The next page show additional settings such as customer alert templates or notification prioritiy. Click on **Finish setup** for now.
7. On the final page, an API key and / or webhook URL will be generated that you will need later in this guide.

   <figure><img src="/files/iFF3BpyuIYMi49K1j7uk" alt=""><figcaption></figcaption></figure>

## In Twilio Alarms: Add ilert Webhook

1. Navigate to **Monitor -> Alarms -> Manage alarms** and click on the **Create alarm** button on the top right corner.

   <figure><img src="/files/aszWHL19qo50Tvrvvpxq" alt=""><figcaption></figcaption></figure>
2. Select a desired Error in the **Error code** field.

   <figure><img src="/files/tZhsyJvft71G9tniV7l5" alt=""><figcaption></figcaption></figure>
3. In the next step define an alarm threshold and a time period.

   <figure><img src="/files/YkXlMHGX5iX6tKAGqM6Y" alt=""><figcaption></figcaption></figure>
4. Select **Enable webhook** and enter the **Webhook URL** from ilert created in [this step](#in-ilert-create-twilio-alarms-alert-source) into the field below.

   <figure><img src="/files/TiVY9hI1Rc6cSy2TYsx2" alt=""><figcaption></figcaption></figure>
5. Enter a name for the alarm and click on Save.

## FAQ

**Will alerts in ilert be resolved automatically?**

No, unfortunately Twilio Alarms is not compatible with ilert's resolve event.


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