Site24x7 Integration

Feed Site24x7 alert notifications into ilert to ensure on‑call teams respond swiftly to website, server, or network outages.

Site24x7 is a cloud-based monitoring solution that tracks the performance and availability of websites, applications, and IT infrastructure, and by connecting it to ilert, users can automate incident management, simplify on-call duty management, and ensure faster response to critical alerts.

In ilert: Create a Site24x7 alert source

1. Go to Alerting → Alert sources and click Create new alert source.
2. Search for Site24x7, click its tile, and click Next.
3. Give your alert source a name, optionally assign teams, and click Next.
4. Choose who gets notified: select Use existing escalation policy and pick a policy, or Generate new escalation policy to start with a basic one that notifies you first. Click Next.

   

   Pick an existing escalation policy, or generate a basic one without leaving the wizard.
5. Select Default grouping and click Continue setup. It groups events by the alert key the integration sets; the other grouping options are easier to judge once events are arriving.
6. The next page shows more settings, such as notification priority and alert templates. Click Finish setup for now; you can change them later.
7. On the final page, ilert shows the integration key and URL for this alert source. You will need them later in this guide.

In Site24x7: Create an ilert Webhook

1. On the side bar, click on Admin.

1. Now click on Third-Party Integrations.

1. Click ilert -> Integrate Now.

1. Now enter an Integration Name and the previously created alert source url in ilert into the Hook URL field.

1. Enable all options for Trigger Alerts for Monitor Status Change.

Note: The following step is important for alert resolution in ilert.

1. In Manually Close Incidents When My Monitor Status Changes to Up choose Yes. This step is mandatory for alert resolution coming from Site24x7.

FAQ

Will alerts in ilert be resolved automatically?

Yes, as long as the Manually Close Incidents When My Monitor Status Changes to Up option is set to Yes, corresponding alerts in ilert will be resolved automatically.