# Zapier Inbound Integration

[Zapier](https://zapier.com/) is built for the automation of tasks between different web apps. Through its platform, users can create automated workflows by triggering a specific action in one app based on a defined trigger in another app.

## In ilert: Create a Zapier alert source (optional) <a href="#in-ilert" id="in-ilert"></a>

{% hint style="info" %}
You can connect Zapier with an existing alert source of any integration type. Skip this step, if you'd like to connect Zapier with an existing alert source.
{% endhint %}

1. Go to **Alert sources** --> **Alert sources** and click on **Create new alert source**

   <figure><img src="https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2FjX0cS4q7woTXKajZmc1W%2FScreenshot%202023-08-28%20at%2010.21.10.png?alt=media&#x26;token=8ef3666b-84eb-4b51-abee-f07303313941" alt=""><figcaption></figcaption></figure>
2. Search for **Amazon Cloudwatch** in the search field, click on the Amazon Cloudwatch tile and click on **Next**.

   <figure><img src="https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2FlXzQlJpaTFSR49AZk0xA%2FScreenshot%202023-08-28%20at%2010.24.23.png?alt=media&#x26;token=cffeacb4-57b9-47d4-827d-b0f6b1afd914" alt=""><figcaption></figcaption></figure>
3. Give your alert source a name, optionally assign teams and click **Next**.
4. Select an **escalation policy** by creating a new one or assigning an existing one.

   <figure><img src="https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2FNnuZqONaIhbOf6fn4OkZ%2FScreenshot%202023-08-28%20at%2011.37.47.png?alt=media&#x26;token=8a74f7b5-5bd2-4eea-97fa-1c1dbb041333" alt=""><figcaption></figcaption></figure>
5. Select you [Alert grouping](https://docs.ilert.com/alerting/configure-alerting/alert-sources#alert-grouping) preference and click **Continue setup**. You may click **Do not group alerts** for now and change it later.

   <figure><img src="https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2FueugN4JgHn1c90ggFA6u%2FScreenshot%202023-08-28%20at%2011.38.24.png?alt=media&#x26;token=b8009daf-3ca8-4264-a6fa-e42ef7333205" alt=""><figcaption></figcaption></figure>
6. The next page show additional settings such as customer alert templates or notification prioritiy. Click on **Finish setup** for now.
7. On the final page, an API key and / or webhook URL will be generated that you will need later in this guide.

   <figure><img src="https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2FJ1QwcjLiVLOyieOrgmpC%2FScreenshot%202023-08-28%20at%2011.47.34.png?alt=media&#x26;token=72dc29a2-ded0-44cd-89bc-229bb0569626" alt=""><figcaption></figcaption></figure>

## In Zapier: Connect Zapier with ilert <a href="#in-topdesk" id="in-topdesk"></a>

1. In the sidebar, click on **Apps**

<figure><img src="https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2FTOhIUPH4Z0qWMJCNR0FD%2Fzapier-connect-1.png?alt=media&#x26;token=9fbf54f9-6f65-4b3d-a7d3-05c2a7cb91b3" alt="" width="297"><figcaption></figcaption></figure>

2. Search for ilert in the search field and click on **Connect**

<figure><img src="https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2FxR9SojHHEWtIhbgFTHBH%2Fzapier-connect-2.png?alt=media&#x26;token=c8f7c28a-93af-4dfc-b425-8e4a96734663" alt=""><figcaption></figcaption></figure>

3. A pop up window will open and asks for an ilert **API Key**
4. To create an ilert API Key, switch back to ilert and click on the **user icon -> Manage API keys**

<figure><img src="https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2FytB9cWI065yejxhZb431%2Filert-apikey-1.png?alt=media&#x26;token=d1a9fa4d-35de-400e-aafa-6b71cb017ea7" alt=""><figcaption></figcaption></figure>

5. Now click on **Add API key**

<figure><img src="https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2FcnjFNe3xx4YEGjFxlWI6%2Filert-apikey-2.png?alt=media&#x26;token=ab551f3c-ad44-44d2-af74-0737613bc4d9" alt=""><figcaption></figcaption></figure>

6. Enter a **Name** for the API key and click on **Save**

<figure><img src="https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2Fbln2ujG7HTC3TcyZctTz%2Filert-apikey-3.png?alt=media&#x26;token=4fc024cf-4f2e-42de-97da-9a89ce995730" alt=""><figcaption></figcaption></figure>

7. A pop up window will now appear, containing the API key. Copy the key

<figure><img src="https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2FCx89M0BGwqLWIGpyRGv9%2Filert-apikey-4.png?alt=media&#x26;token=bb89a490-206f-48a1-b2a8-720f8adb74aa" alt=""><figcaption></figcaption></figure>

8. Paste the new generated API key into Zapier pop up window and click **Yes, Continue to iLert**

<figure><img src="https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2FImMR67833FtqIMoF9Xn4%2Fzapier-connect-3.png?alt=media&#x26;token=98e72f30-59b8-4f24-98cf-dfc39fdc2867" alt=""><figcaption></figcaption></figure>

### Create a Zap <a href="#create-action-sequences" id="create-action-sequences"></a>

1. Go to Zapier and click on **Make a Zap**

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-MKogfop8ALdnkJLwp9h%2F-MKoxEez57L8UnRocVAO%2FScreenshot_29_10_20__16_22.png?alt=media\&token=ad8f322f-f83f-40b6-8d8c-24390dd121fa)

2. On the next page, search for a trigger source, e.g. Jira

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-MKogfop8ALdnkJLwp9h%2F-MKp-0HKBuRjSwtPx93h%2FScreenshot_29_10_20__16_35.png?alt=media\&token=6b8123a1-caec-4a1a-8764-a1ee4417f737)

3. Choose your account and customize the settings of you trigger source, then click on the **Done Editing** button
4. Click on the **Choose an Action** button to add ilert action

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-MKogfop8ALdnkJLwp9h%2F-MKp-rF9rsoh1SG1V9_W%2FScreenshot_29_10_20__16_39.png?alt=media\&token=4472313f-f462-4ada-8fe0-f4baee0b9802)

5. Enter **iLert** into the search field and click on the **ilert app**

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-MKogfop8ALdnkJLwp9h%2F-MKp0kE0t4KreBHykEM_%2FScreenshot_29_10_20__16_40.png?alt=media\&token=313ea0d9-cab6-46b0-b296-d3c70f993fdd)

6. In the **Action Event** section choose the **Create Alert** action **\*\*to create an alert when a Jira issue is created. Then click on the** Continue\*\* button.

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-MKogfop8ALdnkJLwp9h%2F-MKp1G8pdfAIOSxAEo4i%2FScreenshot_29_10_20__16_45.png?alt=media\&token=f8f78506-a286-40a6-a000-49f6075ec564)

7. On the next slide, choose your ilert account. Then click on the **Continue** button.

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-MKogfop8ALdnkJLwp9h%2F-MKp1qXL7ZhYatqZSGpX%2FScreenshot_29_10_20__16_47.png?alt=media\&token=9890a7c6-7741-4bce-8c33-537370043858)

8. On the next slide, in the **Integration Key** section, choose the Alert Source that you created before. In the **Alert key** section, we recommend to enter an alert key, so you can accept or resolve an alert in other Zaps. In the **Summary** section, enter or insert an alert summary. You can optionally enter or insert **Details**, **Priority** and **URL**. Then click on the **Continue** button.

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-MKogfop8ALdnkJLwp9h%2F-MKqQg81sORcUz_vJN7P%2FScreenshot_29_10_20__23_15.png?alt=media\&token=524099bb-4cdf-4317-95b3-cf4d9f868aba)

9. On the next slide, click on **Test & Continue** to test alert creation.

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-MKogfop8ALdnkJLwp9h%2F-MKqSlVmQshtu5wbGKxU%2FScreenshot_29_10_20__23_22.png?alt=media\&token=76c9f4df-f095-4f09-a101-add111c23497)

10. On the next slide, click on **Turn On Zap** to activate your confugation.

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-MKogfop8ALdnkJLwp9h%2F-MKqTDWEQEhAK2Gs0gLT%2FScreenshot_29_10_20__23_25.png?alt=media\&token=934dd59e-1c0e-41f9-a7b0-48c8af90f22e)

## FAQ <a href="#faq" id="faq"></a>

**Will alerts in ilert be resolved automatically?**

Yes, you need to configure an **Accept Alert** action with **Alert Key** for this in your Zap

**Will alerts in ilert be accepted automatically?**

Yes, you need to configure an **Resolve Alert** action with **Alert Key** for this in your Zap

**Can I connect Zapier with multiple alert sources from ilert?**

Yes, simply create more Zaps in Zapier.

## Related articles

{% content-ref url="../outbound-integrations/zapier" %}
[zapier](https://docs.ilert.com/integrations/outbound-integrations/zapier)
{% endcontent-ref %}


---

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