> For the complete documentation index, see [llms.txt](https://docs.ilert.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ilert.com/integrations/inbound-integrations/serverdensity.md).

# Server Density Integration

The ilert Server Density Integration helps you to easily connect ilert with Server Density.

With the ilert Server Density integration you can create alerts in ilert based on Server Density notifications.

## In ilert: Create a Server Density alert source <a href="#in-ilert" id="in-ilert"></a>

1. Go to **Alerting** → **Alert sources** and click **Create new alert source**.
2. Search for **Server Density**, click its tile, and click **Next**.
3. Give your alert source a name, optionally assign teams, and click **Next**.
4. Choose who gets notified: select **Use existing escalation policy** and pick a policy, or **Generate new escalation policy** to start with a basic one that notifies you first. Click **Next**.

   <figure><img src="https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2Fgit-blob-8a281bf3931f5a1a531951ce97984d50989dd875%2Falert-source-escalation-step.png?alt=media" alt="The escalation step of the ilert alert source wizard, headed Who should be notified about alerts, with an escalation policy selected and a preview of its escalation rules below."><figcaption><p>Pick an existing escalation policy, or generate a basic one without leaving the wizard.</p></figcaption></figure>
5. Select **Default grouping** and click **Continue setup**. It groups events by the alert key the integration sets; the other [grouping options](/alerting/configure-alerting/alert-sources.md#event-grouping) are easier to judge once events are arriving.
6. The next page shows more settings, such as notification priority and alert templates. Click **Finish setup** for now; you can change them later.
7. On the final page, ilert shows the integration key and URL for this alert source. You will need them later in this guide.

## In Server Density: Create a notification channel <a href="#in-topdesk" id="in-topdesk"></a>

1. Go to Server Density and then to **Settings.** Click on **Notifications** to add a new notification channel for ilert

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-MKoRKit0HjqPfZIPQ8E%2F-MKoSyFunYMKSRx_KAFg%2FPreferences_-_Server_Density.png?alt=media\&token=c63478f9-dfc2-40ea-bd34-d87a4f97bf38)

2. In section **Type** choose **Webhook**.
3. In the **Name** section, enter a name eg. `iLert`
4. In the section **URL** field, paste the **Webhook URL** that you generated in ilert

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-MKoRKit0HjqPfZIPQ8E%2F-MKoTx1sQRXljHS-BcxH%2FPreferences_-_Server_Density_and_Passwords.png?alt=media\&token=4d608adc-d126-4176-9734-fcdc635196fe)

5. In the **Channel Name** section, enter a name eg. `iLert`
6. Click on **+** (plus) button

### Configure an alert for a service or device <a href="#create-action-sequences" id="create-action-sequences"></a>

1. Go to **Services** or **Devices** and choose the one that interests you\*\*.\*\* Click on the **Alerting tab**
2. Create an alert or use an existing one
3. Click on the **alert action** that interests you
4. Choose "iLert" under **Trigger webhook** group

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-MKoRKit0HjqPfZIPQ8E%2F-MKoVQMjMhh8h_sOaVDt%2FMy_Website_-_Server_Density.png?alt=media\&token=010340d2-c561-407c-88d9-244d281df57d)

## FAQ <a href="#faq" id="faq"></a>

**Will alerts in ilert be resolved automatically?**

Yes

**Will alerts in ilert be accepted automatically?**

No, unfortunately Server Density's notification is not compatible with ilert's accepted event.

**Can I connect Server Density with multiple alert sources from ilert?**

Yes, simply create more notification channels in Server Density.


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