ilert Documentation
WebsiteAPI ReferenceLoginStart for Free
  • Getting Started
    • Core concepts
    • FAQ
      • Renaming of Incidents to Alerts
    • Import from PagerDuty
    • Import from StatusPage.io
  • Alerting
    • Dashboard
    • Alert sources
    • Notification settings
      • Mute notifications
    • Support hours
    • Maintenance windows
    • Heartbeat monitoring
      • Prometheus Heartbeat Example
      • CLI Heartbeat Examples
    • Deployment events
    • 🏛️Understanding event flows
    • ilert sender IDs, domains and IPs
      • SMS and voice alerts in China
  • On-call management & Escalations
    • Escalation policies
    • On-call schedules
      • My on-call shifts
      • Recurring schedules
      • Static schedules
    • Coverage requests
  • ChatOps
    • Overview
    • Integration for Slack
      • Receive and respond to alerts in Slack
      • Create a dedicated Slack channel for an existing alert
      • Create alerts in Slack
      • Look up who is on-call
    • Microsoft Teams Integration
      • Microsoft Teams Chat Integration
        • Microsoft Teams Integration via Incoming Webhook
        • Microsoft Teams Integration via Workflows
      • Microsoft Teams Meeting Integration
      • Create a channel for an existing alert in Microsoft Teams
      • Create alerts in Microsoft Teams
      • Look up who is on-call in Microsoft Teams
  • Incident comms & status pages
    • Getting started
    • Services
    • Incidents
    • Status pages
      • Public vs private status pages
      • Audience-specific status page
    • Metrics
      • Import metrics from Datadog
      • Import metrics from Prometheus
  • 🪄ilert AI
    • Introduction
    • Using ilert AI for efficient incident communication
    • Using ilert AI for post-mortem creation
    • Using ilert AI for schedule generation
    • Using ilert AI for alert grouping
    • Global Search enhanced by ilert AI
      • Bulk resolving similar alerts
  • Call Routing
    • Getting started with call routing
    • Routing calls using call flows
    • Call routing (legacy)
      • Routing calls based on support hours
      • Voicemail only mode
      • Managing call routing alerts
      • Adding webhooks and outbound chat messages
      • Uploading custom audio responses
  • User Administration
    • User roles and permissions
    • Team-based organisation
    • Single sign on
      • Setting up SSO with GSuite
      • Setting up SSO with Microsoft Azure Active Directory
      • Setting up SSO with Okta
      • Setting up SSO with Auth0
      • Auto provisioning users & teams
    • 🔐Two-factor authentication / MFA
  • Reports
    • Overview
    • Alerts
  • Mobile App
    • Getting started with ilert mobile app
    • Mobile app notification settings
    • Critical push notifications and DND overrides
      • iOS critical alerts configuration
      • Android Push Notification DND Configuration
    • On-call widget
  • INTEGRATIONS
    • Types of integrations
    • Inbound integrations
      • 4me Integration
      • Ansible Automation Platform AWX Integration
      • Amazon CloudWatch Integration
      • Amazon SNS Integration
        • Amazon SNS Inbound Integration
        • Amazon SNS Outbound via AWS Lambda
      • Azure Alerts Integration
        • Azure Activity Logs
        • Azure Metric
        • Azure Logs
        • Azure Service Health
        • Azure Sentinel
        • Budget Alert
      • Apica Integration
      • AppDynamics Integration
      • AppSignal Integration
      • AWS Budgets Integration
      • AWS Cloudtrail Integration
      • AWS DevOps Guru Integration
      • AWS GuardDuty Integration
      • AWS Personal Health Dashboard Integration
      • AWS Security Hub Integration
      • Autotask Inbound Integration
      • Auvik Integration
      • Catchpoint Integration
      • Checkly Integration
      • Checkmk Integration
        • Checkmk Integration (v 1.x)
        • Checkmk Integration (v 2.0+ )
      • Cisco Meraki Integration
      • Cisco ThousandEyes Integration
      • Cisco Webex
      • Cloudflare Integration
      • ClusterControl Integration
      • Connectwise Manage Integration
      • Cortex Integration
      • Cortex XSOAR (formerly Demisto) Integration
      • CrowdStrike Integration
      • Dash0 Integration
      • Datadog Integration
      • Dynatrace Integration
      • Elastic Watcher Integration
      • Email Inbound Integration
        • Email Key Extraction and Resolve Examples
        • Automatically resolve Alerts with Emails
      • FreshService Integration
      • Gatus Integration
      • GitHub Integration
        • GitHub Advanced Security Integration
        • GitHub Inbound Check Run (Actions) Integration
        • GitHub Inbound Issue Integration
        • GitHub advanced settings
      • GitLab Integration
      • Google Cloud Monitoring (formerly Stackdriver) Integration
      • Google Security Command Center
      • Grafana Integration Overview
        • Grafana Integration
        • Grafana Integration (v 9.x)
      • Graylog Integration
      • HaloITSM Integration
      • HaloPSA Integration
      • HashiCorp Consul
      • Healthchecks.io Integration
      • HetrixTools Integration
      • Honeybadger Integration
      • Honeycomb Integration
      • Hyperping Integration
      • CrowdStrike Falcon LogScale Integration
      • IBM Cloud Functions Integration
      • Icinga Integration
      • InfluxDB Integration
      • Instana Integration
      • IT-Conductor Integration
      • IXON Cloud Integration
      • Jira Inbound Integration
      • JumpCloud Integration
      • Kafka Integration
      • Kapacitor Integration
      • Kentix AlarmManager
      • Keep Integration
      • Kibana Integration
      • Kubernetes Integration
      • LibreNMS Integration
      • Lightstep Integration
      • Loki integration
      • Mezmo Integration
      • Microsoft SCOM
      • Mimir Integration
      • MongoDB Atlas Integration
      • MXToolBox Integration
      • MQTT Integration
      • Nagios Integration
      • N-central Integration
      • Netdata Integration
      • New Relic Integration
        • New Relic Integration (deprecated)
        • New Relic Workflow Integration
      • Oh Dear Integration
      • PandoraFMS Integration
      • Panther Integration
      • Particle Integration
      • Pingdom Integration
      • PostHog Integration
      • Postman Monitors Integration
      • Prometheus Integration
      • PRTG Network Monitor Integration
      • Prisma Cloud Integration
      • Push Notifications
      • RapidSpike Integration
      • Raygun Integration
      • Rollbar Integration
      • Salesforce Integration
      • Samsara Integration
      • Search Guard Integration
      • Sematext Integration
      • Sensu Integration
      • Sentry Integration
      • Server Density Integration
      • ServerGuard24 Integration
      • ServiceNow Inbound Integration
      • SignalFx Integration
      • Site24x7 Integration
      • SMS Integration
      • SolarWinds Integration
      • Splunk Integration
      • StatusCake Integration
      • StatusHub Integration
      • StatusPage Integration
      • Sumo Logic Integration
      • Sysdig Integration
      • TOPdesk Inbound Integration
      • TeamCity integration
      • Terraform Cloud / Terraform Enterprise
      • Tulip Integration
      • Twilio Alarms Integration
      • Twilio Errors Integration
      • Ubidots Integration
      • Uptime Kuma Integration
      • UptimeRobot Integration
      • VictoriaMetrics Integration
      • Zabbix Integration
        • Zabbix 4.4+ Integration
        • Zabbix 2.2 – 4.3 Integration
      • Zammad Inbound Integration
      • Zapier Inbound Integration
      • Zendesk Inbound Integration
    • Outbound integrations
      • Autotask Outbound Integration
      • DingTalk Integration
      • Discord Integration
      • Email Outbound Integration
      • Jira Outbound Integration
      • GitHub Outbound Issue Integration
      • Mattermost Integration
      • ServiceNow Outbound Integration
      • Telegram Integration
      • TOPdesk Outbound Integration
      • Webhook Integration
      • Zammad Outbound Integration
      • Zapier Outbound Integration
      • Zendesk Outbound Integration
      • Zoom Integration
        • Zoom Chat Integration
        • Zoom Meeting Integration
    • Deployment integrations
      • API deployment pipeline
      • Argo CD deployment pipeline
      • Github deployment pipeline
      • GitLab deployment pipeline
  • API
    • API Reference
    • API Version History
      • API user preference migration 2023
      • Discontinuation of Uptime Monitoring
    • Rate Limiting
    • Client Libraries
      • ilert Agent - ilagent
      • Go Client
      • Rust Client
      • Javascript / Node.js Client
    • Terraform
      • Importing ilert UI resources into Terraform state
    • 👩‍💻ICL - ilert condition language
    • ➿ITL - ilert template language
    • API endpoints / samples
      • Creating alerts through events
      • Importing public status page subscribers
    • 🔥Developing ilert Apps
      • Get started with ilert Apps
      • Understanding OAuth2
      • Developing a Backend App with OAuth2
      • Developing a web or native App with OAuth2 and PKCE
      • Token lifetimes, error codes, app verification, etc.
  • Contact us
  • ilert Release Notes
Powered by GitBook
LogoLogo

Product

  • Alerting & Notification
  • On-call Management & Escalations
  • Call Routing
  • Status Pages

Resources

  • Blog
  • Case Studies
  • Security
  • API Reference

Legal

  • Privacy policy
  • Imprint

Increase Your Uptime

  • Start for Free
  • Get a Demo

(c) 2011 - 2025 ilert GmbH

On this page
  • In ilert: create an email alert source
  • Fine-tuning email integration
  • Email filters
  • Alert creation
  • Incident Resolution based on Emails
  • Representation of Non-ASCII text in the headers
  • FAQ
  • Related articles

Was this helpful?

Edit on GitHub
  1. INTEGRATIONS
  2. Inbound integrations

Email Inbound Integration

This page describes how to integrate ilert with any tool that can send emails.

PreviousElastic Watcher IntegrationNextEmail Key Extraction and Resolve Examples

Last updated 11 months ago

Was this helpful?

Email integration is the easiest way to integrate ilert with your monitoring system. Each email alert source in ilert has its own email address (e.g. your-tool@your-domain.ilertnow.com). As soon as your monitoring system sends an e-mail to this address, ilert will create an alert.

In ilert: create an email alert source

  1. Go to Alert sources and click on Add a new alert source

  2. Enter a name and select an escalation policy

  3. Chose Email as integation type

  4. Enter an email address for the alert source

  5. Save the email alert source

Your email alert source is now active. Any email sent to the email address will create an alert in ilert and trigger the alerting process using the alert source's escalation policy. The default setting creates an alert in ilert for each incoming email. The next section explains advanced settings, such as deduplicating or filtering emails.

Fine-tuning email integration

By default, ilert creates a new alert for every email sent to the alert source's email address. You can fine-tune this behavior by

  • adding email filter, which lets you filter emails based on defined conditions

  • modifying alert creation options

Email filters

Email filters allow you to ignore emails based on the content of the email's subject, body, or from address.

Alert creation

Option
Description

Open a new alert for every email

Each email sent to the alert source's email address will create a new alert.

Open a new alert for every new email subject

Alerts are de-duplicated based on the subject of the emails. Case sensivitiy and whitespaces are ignored. Deduplication considers only the emails of open alerts.

If, for example, a monitoring system sends two e-mails in succession with the same subject, a new alert is created for the first e-mail and the second e-mail is appended to the created alert in the event log.

Open a new alert only if all alerts in this alert source are in RESOLVED or ACCEPTED OR RESOLVEDstate

An email sent to the alert source's email address will only open a new alert if an open alert does not already exist; otherwise, the email will be appended to the last open alert. Example: You get alerted at 3 A.M. in the morning and accept the alert and decide to look at the problem the next morning. In the meantime, if a new (potentially critical) issue is reported to ilert, a new alert will be notified again. In this scenario, you need to chose ACCEPTED ir RESOLVED in the dropdown list.

Open and resolve alerts based alert keys extracted from emails

Incident Resolution based on Emails

Representation of Non-ASCII text in the headers

FAQ

Does ilert also process e-mails that are sent by forwarding to an alert source address?

Yes, ilert evaluates the TO , CC and BCC fields as well as the DELIVERED-TO header when processing email.

My monitoring system sends emails when an issue is recovered (e.g. RECOVERY emails in Nagios). Can ilert use these emails to resolve previously created alerts?

I need more examples that illustrate regex alert key extraction from emails, where can I find them?

Related articles

Use defined rules to link emails to the same alert based on matching substrings in the email subject or body. See

Note that headers must contain only US-ASCII characters. To use non-ASCII characters in the headers, they must be encoded by the caller according to the rules of .

Yes, see for further information

Take a look . Why do my alerts contain odd characters such as 'ö' ?

It seems like your email message does not follow the standard and contains Non-ASCII characters. Please refer to .

Automatically resolve Alerts with Emails
RFC 822
RFC 1342
Automatically resolve Alerts with Emails
here
Email Outbound Integration
RFC 822
this section
Automatically resolve Alerts with Emails
In the above sttings, only emails from my-tool@acme.com that contain the word PROBLEM in the subject will be accepted.