User roles and permissions

iLert's flexible role management allows you to easily setup access for your users.

Available roles
A user in iLert can have one of the following roles:
Stakeholder
Responder
User
Admin
Account Owner
Stakeholder
Stakeholders will only be able to see the incidents to which they have added as a subscriber won't be able to see any other data, such as other incidents, alert sources, escalation policies, etc. Additionally, they can't login to the web application. Instead, they can use the iLert mobile app to get insights into current incidents that they are subscribed to and manage their profile and notification settings. This role is only available as part of our Premium plan
Responder
Responders can use the web ui and mobile app to manage incidents just like Users, however they have no permission to create or modify any objects, such as alert sources, schedules, or escalation policies. Besides taking actions on incidents, Responders can add themselves as overrides to schedules.
User
Users can create or modify entities like alert sources or on-call schedules, however they cannot create or modify (or invite) other users (of any role), as well as change account setttings. Users are also not able to create or modify Teams.
Team Admin
Users may not create or modify teams. But an Admin may grant a User, as member of a team, the right to modify certain team. A Team Admin is therefore actually not a role in itself, it is an additional permission that may be granted to a User on a team basis.
Admin
An Admin is a User with elevated priviliges. He may not access or modify the account settings. However he can create and modify Users as well as Teams, he may also change the role of Users and can create and edit connectors.
Account Owner
An account owner has the same privileges as an Admin, with the addition of being able to access and modify the account settings as well as subscription and billing settings. Only the account owner himself is able to transfer the Account Owner role to another User. There can only be a single account owner per account. 
Role permissions
The table below gives an overview of the role permissions.
Operation
Stakeholder
Responder
User
Admin
Account Owner
Access web app
❌
✅
✅
✅
✅
Use mobile app
✅
✅
✅
✅
✅
Modify profile settings
✅
✅
✅
✅
✅
Subscribe to incidents
✅
✅
✅
✅
✅
Manage incidents
❌
✅
✅
✅
✅
View objects, e.g. schedules and escalation policies
❌
✅
✅
✅
✅
Add him/herself as override to a schedule
❌
✅
✅
✅
✅
Add (anyone) as overrides to schedules
❌
❌
✅
✅
✅
Modify objects, e.g. schedules and escalation policies
❌
❌
✅
✅
✅
Manage teams
❌
❌
❌
✅
✅
Manage users
❌
❌
❌
✅
✅
Manage account 
settings and subscription
❌
❌
❌
❌
✅
Change a user's role
This requires admin or account owner privileges
To change a user's role
Click on the cog-icon in the navigation bar and select Users & teams
Click the Edit link for the user you would like to change.
In the Basic information section, select the user's role from the dropdown menu:
If you need help with the roles or are looking for different permission feel free to get in touch​

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Stakeholder engagement

Last updated 1 month ago

Operation	Stakeholder	Responder	User	Admin	Account Owner
Access web app	❌	✅	✅	✅	✅
Use mobile app	✅	✅	✅	✅	✅
Modify profile settings	✅	✅	✅	✅	✅
Subscribe to incidents	✅	✅	✅	✅	✅
Manage incidents	❌	✅	✅	✅	✅
View objects, e.g. schedules and escalation policies	❌	✅	✅	✅	✅
Add him/herself as override to a schedule	❌	✅	✅	✅	✅
Add (anyone) as overrides to schedules	❌	❌	✅	✅	✅
Modify objects, e.g. schedules and escalation policies	❌	❌	✅	✅	✅
Manage teams	❌	❌	❌	✅	✅
Manage users	❌	❌	❌	✅	✅
Manage account settings and subscription	❌	❌	❌	❌	✅