User roles and permissions

iLert's flexible role management allows you to easily setup access for your users.

Available roles
A user in iLert can have one of the following roles:
​Stakeholder​
​Guest​
​Responder​
​User​
​Admin​
​Account Owner​
Stakeholder
Stakeholders will only be able to see the incidents to which they have added as a subscriber won't be able to see any other data, such as other incidents, alert sources, escalation policies, etc. Additionally, they can't login to the web application. Instead, they can use the iLert mobile app to get insights into current incidents that they are subscribed to and manage their profile and notification settings. This role is only available as part of our Premium plan.
Guest
Guests users have access to the application, however they cannot see any resources or users unless they are added as member of a team, which gives them (depending on their team role) the permission to see or even edit the resources of the specific team.
Responder
Responders can use the web ui and mobile app to manage incidents just like Users, however they have no permission to create or modify any objects, such as alert sources, schedules, or escalation policies. Besides taking actions on incidents, Responders can add themselves as overrides to schedules.
User
Users can create or modify entities like alert sources or on-call schedules, however they cannot create or modify (or invite) other users (of any role), as well as change account setttings. Users are also not able to create or modify Teams. Although users may edit public resources globally, they may not change the ownership of resource (team context).
Team Admin
Users may not create or modify teams. But an Admin may grant a User, as member of a team, the right to modify certain team. A Team Admin is therefore actually not a role in itself, it is an additional permission that may be granted to a User on a team basis.
Admin
An Admin is a User with elevated priviliges. He may not access or modify the account settings. However he can create and modify Users as well as Teams, he may also change the role of Users and can create and edit connectors. An Admin has the right to add and remove team ownerships to/from resources.
Account Owner
An account owner has the same privileges as an Admin, with the addition of being able to access and modify the account settings as well as subscription and billing settings. Only the account owner himself is able to transfer the Account Owner role to another User. There can only be a single account owner per account. 
Role permissions
The table below gives an overview of the role permissions.
Operation
Stakeholder
Guest
Responder
User
Admin
Account Owner
Access web app
❌
✅
✅
✅
✅
✅
Use mobile app
✅
✅
✅
✅
✅
✅
View reports*
❌
✅
✅
✅
✅
✅
Modify profile settings
✅
✅
✅
✅
✅
✅
Subscribe to incidents
✅
❌
✅
✅
✅
✅
Manage incidents
❌
❌
✅
✅
✅
✅
View objects, e.g. schedules and escalation policies
❌
❌
✅
✅
✅
✅
Add him/herself as override to a schedule
❌
❌
✅
✅
✅
✅
Add (anyone) as overrides to schedules
❌
❌
❌
✅
✅
✅
Modify objects, e.g. schedules and escalation policies
❌
❌
❌
✅
✅
✅
Manage teams
❌
❌
❌
❌
✅
✅
Manage users
❌
❌
❌
❌
✅
✅
Manage account 
settings and subscription
❌
❌
❌
❌
❌
✅
Add or remove team ownerships to/from resources
❌
❌
❌
❌
✅
✅
*The actual data that is shown in reports will depend on the permissions of the current user.
If the user has no access to a schedule for example, he will not see the on-call-duty data of this schedule when browsing reports. (Read more here)
Change a user's role
This requires admin or account owner privileges
To change a user's role
Click on the cog-icon in the navigation bar and select Users & teams
Click the Edit link for the user you would like to change.
In the Basic information section, select the user's role from the dropdown menu:

Static schedules

Next - Getting Started

Team-based organisation

Last updated 3 months ago

Operation	Stakeholder	Guest	Responder	User	Admin	Account Owner
Access web app	❌	✅	✅	✅	✅	✅
Use mobile app	✅	✅	✅	✅	✅	✅
View reports*	❌	✅	✅	✅	✅	✅
Modify profile settings	✅	✅	✅	✅	✅	✅
Subscribe to incidents	✅	❌	✅	✅	✅	✅
Manage incidents	❌	❌	✅	✅	✅	✅
View objects, e.g. schedules and escalation policies	❌	❌	✅	✅	✅	✅
Add him/herself as override to a schedule	❌	❌	✅	✅	✅	✅
Add (anyone) as overrides to schedules	❌	❌	❌	✅	✅	✅
Modify objects, e.g. schedules and escalation policies	❌	❌	❌	✅	✅	✅
Manage teams	❌	❌	❌	❌	✅	✅
Manage users	❌	❌	❌	❌	✅	✅
Manage account settings and subscription	❌	❌	❌	❌	❌	✅
Add or remove team ownerships to/from resources	❌	❌	❌	❌	✅	✅