Autotask Outbound Integration

Automatically create Autotask tickets from ilert alerts and incidents, helping MSPs streamline support workflows and reduce response time.

The Autotask integration allows ilert to automatically open or update service tickets in Autotask whenever alerts are triggered or incidents are declared. This is especially valuable for MSPs, as it ensures technical signals from monitoring tools are captured in client-facing ticket systems without manual entry, enhancing operational efficiency and response consistency.

In Autotask: Create an API user

1. Sign in to Autotask and then go to Admin -> Resources (Users)

2. Click the New button and then navigate to New API User

3. In the First Name section, enter a first name eg. ilert

4. In the Last Name section, enter a last name eg. API

5. In the Email section, enter an email

6. Click the Generate key button to generate a username and then the Generate Secret button to generate a password. You will need Username and Secret below when setting up the connector.

7. In the Integration Vendor section, choose ilert or your custom internal integration

In ilert: Create an Autotask Connector and Link to alert source

1. In the sidebar, go to Settings → Connectors.

2. Find Autotask in the catalogue and click Connect.

3. Select Autotask as type and fill in all fields. Enter a name and the username/password pair that you created in the last step.

4. In the sidebar, go to Alerting → Alert sources and open the alert source whose alerts you want to publish in Autotask. On the Alert actions tab, click Create new alert action.

5. Select Autotask as the type, select the connector created in step 3, fill in all fields. In the Label field, specify the alert action name.

6. Finished! You can now test the alert action by clicking on the button Test this connection. Then a test ticket will be created in Autotask.

FAQ

Are updates to an alert published in Autotask?

Yes.

Can Autotask alert sources use Autotask connections?

No, please create a different alert source or create a bi-directional Autotask alert source.

My API user gets blocked

Please ensure that you have correctly chosen "iLert " as Integration Vendor in Autotask when setting up your API user.

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Autotask Inbound Integration