An email sent to the alert source's email address will only open a new alert if an open alert does not already exist; otherwise, the email will be appended to the last open alert.
Example: You get alerted at 3 A.M. in the morning and accept the alert and decide to look at the problem the next morning. In the meantime, if a new (potentially critical) issue is reported to iLert, a new alert will be notified again. In this scenario, you need to chose
ACCEPTED ir RESOLVED in the dropdown list.