Email Outbound Integration

Our email outbound integration allows you to send emails for incidents and incident updates to any emails address (e.g. to group addresses or people outside of iLert).

We will create an outbound email connection for an alert source.

Navigate to your Alert sources and click on the desired alert source where the connection (outbound integration) should be created.

In the connections view, click on Add new connection to get to the creation form.

In the connection creation view, choose Email as connection type. You may now decide if this connection should be triggered automatically and select the incident events for which you would like to send emails or select manually and turn it into an incident action (as seen at the end of this document).

Don't forget to give your connection a label and enter a comma separated list of emails (one is fine), that should receive the connections emails on incident events, in the send to field.

The form already prompts you with a default template for each email subject and email body. You may adjust it to your liking and add or exchange additional template variables from iLert listed below.

If you chose an automatic connection, there are no more actions needed, as the next incident event on the specific alert source should trigger your connection and send emails.

In case you chose manual (so called incident actions) you should now see an incident action for your email connection on each incident detail view of the selected alert source.