Zammad Inbound Integration
With the ilert Zammad integration, you can create alerts in ilert based on Zammad tickets.
- 1.Go to the "Alert sources" tab and click Create new alert source
- 2.Enter a name and select your desired escalation policy. Select "Zammad" as the Integration Type and click on Save.
- 1.On the next page, a Webhook URL is generated. You will need this URL below when setting up the hook in Zammad.
- 1.Go to Zammad and then to Trigger
- 1.Click on New Trigger. On the modal window, in the Conditions for effected objects section choose the condition State is new, name the trigger e.g. ilert Trigger - New Ticket , in the Execute changes on object section choose Webhook and paste the Webhook URL that you generated in ilert then click on Submit
- 1.Click on New Trigger. On the modal window, in the Conditions for effected objects section choose the condition State is open, name the trigger e.g. ilert Trigger - Open Ticket , in the Execute changes on object section choose Webhook and paste the Webhook URL that you have generated in ilert and then click on Submit
- 1.Click on New Trigger. On the modal window, in the Conditions for effected objects section choose the condition Owner has changed, name the trigger e.g. ilert Trigger - Owner changed , in the Execute changes on object section choose Webhook and paste the Webhook URL that you have generated in ilert and then click on Submit
- 1.Click on New Trigger. On the modal window, in the Conditions for effected objects section choose the condition State has changed, name the trigger e.g. ilert Trigger - Ticket changed , in the Execute changes on object section choose Webhook and paste the Webhook URL that you have generated in ilert and then click on Submit
Your Zammad triggers are now in place and will trigger appropriate ilert alert actions of your created alert source.
The Zammad ticket priority is mapped to the ilert alert priority according to the following table:
Zammand ticket priority | ilert alert priority |
|---|---|
High (id: 3) | High |
Any other | Low |
Yes
Yes, simply create more action sequences in Zammad.
Yes, Zammad comments will automatically be attached to ilert alerts.
Last modified 3mo ago