Uptime & Heartbeat Monitors
Integrations

Zammad Inbound Integration

With the iLert Zammad integration, you can create incidents in iLert based on Zammad tickets.

In iLert

Create a Zammad alert source

1. Go to the "Alert sources" tab and click Create new alert source

2. Enter a name and select your desired escalation policy. Select "Zammad" as the Integration Type and click on Save.

3. On the next page, a Webhook URL is generated. You will need this URL below when setting up the hook in Zammad.

In Zammad

Create ticket triggers

1. Go to Zammad and then to Trigger

2. Click on New Trigger. On the modal window, in the Conditions for effected objects section choose the condition State is new, name the trigger e.g. iLert Trigger - New Ticket , in the Execute changes on object section choose Webhook and paste the Webhook URL that you generated in iLert then click on Submit

3. Click on New Trigger. On the modal window, in the Conditions for effected objects section choose the condition State is open, name the trigger e.g. iLert Trigger - Open Ticket , in the Execute changes on object section choose Webhook and paste the Webhook URL that you have generated in iLert and then click on Submit

4. Click on New Trigger. On the modal window, in the Conditions for effected objects section choose the condition Owner has changed, name the trigger e.g. iLert Trigger - Owner changed , in the Execute changes on object section choose Webhook and paste the Webhook URL that you have generated in iLert and then click on Submit

4. Click on New Trigger. On the modal window, in the Conditions for effected objects section choose the condition State has changed, name the trigger e.g. iLert Trigger - Ticket changed , in the Execute changes on object section choose Webhook and paste the Webhook URL that you have generated in iLert and then click on Submit

Your Zammad triggers are now in place and will trigger appropriate iLert incident actions of your created alert source.

Mapping of Zammand Ticket Priority to Incident Priority

The Zammad ticket priority is mapped to the iLert incident priority according to the following table:

Zammand ticket priority

iLert incident priority

High (id: 3)

High

Any other

Low

FAQ

Will incidents in iLert be resolved automatically?

Yes

Can I connect Zammad with multiple alert sources from iLert?

Yes, simply create more action sequences in Zammad.

Will Zammad comments be synced to iLert?

Yes, Zammad comments will automatically be attached to iLert incidents.