Uptime & Heartbeat Monitors
Integrations

Zoom Chat Integration

The iLert Zoom Chat Integration helps you to bring iLert incidents into your Zoom channels, acknowledge or resolve incidents without leaving the chat.

In iLert

Admin permission required

To set up the integration, you must have admin rights in iLert.

1. Click the gear icon and then click on the Connectors link

2. Click the Add Connector button

3. On the next page, choose Zoom Chat as type, name the connector and click on the save button to authorize iLert App with your Zoom account.

4. On the next page, agree with the requested permissions and click on the Authorize button

5. Go to the alert sources tab and open the alert source whose incidents you want to create Zoom Meeting. Click on the Incident actions tab and then on the Add new incident action button

6. On the next page choose Zoom Chat as the type, choose the connector created in step 3, name it, choose incident events to publish and click on the Save button.

6. Finished! You can now test the connection by clicking on the button Test this connection. Thereafter, a test message will be posted on the Zoom Chat channel.

FAQ

Can I link multiple Zoom Accounts to an iLert account?

Yes.

Are updates to an incident published on the Zoom Chat channel?

Yes, the following updates to an incident are currently being released:

  • Escalations : An incident is assigned to another user through an automatic escalation.

  • Manual Assignments : An incident is manually assigned to someone.

  • Actions : An incident is accepted or resolved.

Can I choose which updates to an incident will be published in Zoom Chat?

Yes.

How can I uninstall the iLert App from my Zoom account?

  1. Login to your Zoom Account and navigate to the Zoom App Marketplace

  2. Click on the Manage link and then on the Installed Apps link (alternatively you may also search for the iLert app)

  3. Click on the iLert app

  4. Click on the Uninstall button