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New Relic Workflow Integration

The ilert New Relic Integration helps you to easily connect ilert with New Relic Workflow.

In ilert: Create a New Relic alert source

  1. 1.
    Go to Alert sources --> Alert sources and click on Create new alert source
  2. 2.
    Search for New Relic in the search field, click on the New Relic tile and click on Next.
  3. 3.
    Give your alert source a name, optionally assign teams and click Next.
  4. 4.
    Select an escalation policy by creating a new one or assigning an existing one.
  5. 5.
    Select you Alert grouping preference and click Continue setup. You may click Do not group alerts for now and change it later.
  6. 6.
    The next page show additional settings such as customer alert templates or notification prioritiy. Click on Finish setup for now.
  7. 7.
    On the final page, an API key and / or webhook URL will be generated that you will need later in this guide.

In New Relic: Add ilert as a Destination

  1. 1.
    In the sidebar, go to Alerts & AI -> Destinations -> Webhook
  1. 2.
    Enter a Webhook name and in the field Endpoint URL insert the Webhook URL generated in ilert.
  1. 3.
    On the sidebar go to Alert conditions (Policies)
  1. 4.
    Click on the New alert policy button.
  1. 5.
    Enter an Alert policy name and click on the Set up notifications button
  1. 6.
    On the next step click on Webhook
  1. 7.
    Enter a channel name and choose the previous created destination in the Destination field.
  1. 8.
    To test this channel, we need to change the values of both keys: state and trigger to "ACTIVATED" and "STATE_CHANGED". This prevents the testing of an already closed alert. Click on Send test notification. After testing, click on Revert changes and save the message.
  1. 9.
    On the next page click on Activate workflow, to save and activate the workflow.

FAQ

Will alerts in ilert be resolved automatically?
Yes, as soon as an issue has been closed in New Relic, the associated alert in ilert will be resolved automatically.
Will alerts in ilert be accepted automatically?
Yes, as soon as an issue has been acknowledged, the associated alert in ilert will be accepted automatically.
Can I use customised tags for my alerts?
Yes, customised tags will appear in the alert details tab.
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