Voicemail only mode

Configure voicemail‑only mode in legacy call routing to send alerts to voicemail when a live call answer isn’t available.

The Voicemail only mode option will skip any greeting and IVR menu and send every incoming calls to the voicemail. In Voicemail only mode , the first routing option will be selected as escalation policy to escalate the related alert.

In case the message is detected to be English, a transcription, as well as the audio itself, will be appended to the alert in ilert.

You may also like to trigger further external tools based on incoming call routing alerts.